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Virtual Relationship Manager at Kotak Mahindra Bank Ltd
Mumbai, Maharashtra, India · 全职
抢先申请
- 经验
- 1–6 yrs
- 薪水
- 年薪：350,000 印度卢比 – 425,000 印度卢比
- 职位空缺
- 1
- 发布
- 3天前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Any graduate or postgraduate in any stream can apply. Candidates with relevant experience in banking or BFSI sector sales, outbound or branch sales are eligible.
- 恢复
- 需要申请
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职位描述
About the Role
Kotak Mahindra Bank Limited is urgently hiring for the position of Virtual Relationship Manager at its Thane-West (Wagle Estate) location. This permanent position involves working from the office in a contact centre branch setup, distinctly non-branch banking, focusing on digital sales channels within the financial services sector. The role excludes any face-to-face customer interaction and fieldwork.
Key Responsibilities
- Manage outbound calls related to wealth and privy clients.
- Receive comprehensive training to become versatile phone banking officers with cross-functional expertise in cards, liabilities, assets, and other offerings.
- Conduct sales activities with mapped customer portfolios.
- Maintain high standards for customer satisfaction metrics including NPS, service quality, and service levels.
- Deliver consistent excellent communication and service, ensuring prompt resolution of customer inquiries.
- Complete end-of-day reports as required by process guidelines.
- Adhere strictly to information security and quality processes.
- Stay updated on process changes and implement feedback and coaching to enhance performance.
Candidate Profile
- Minimum of 1 to 6 years experience in sales roles in banking, BFSI, outbound sales, or branch sales.
- Excellent verbal and written communication skills with strong listening abilities.
- Preference for female candidates aged between 20 to 32 years.
- Confident, eager to learn, positive attitude with a strong ethical foundation.
- Collaborative team player and self-motivated, capable of quickly building rapport with colleagues and customers.
Work Schedule and Location
- Five working days per week with two weekly offs; Sundays fixed off plus one other weekday or Saturday off.
- Fixed daytime shift from 9:30 AM to 6:30 PM.
- Work is 100% office-based in a contact centre setting; no work-from-home or customer visits.
Compensation and Benefits
- Annual CTC ranging between INR 350,000 and INR 425,000 plus attractive performance incentives.
- Additional benefits include Provident Fund, Gratuity, Mediclaim, and insurance coverage as per company policy.
Educational Requirements
- Graduation in any discipline or post-graduation qualifications accepted.