Telecalling Executive - Operations

About the role

We are looking for a proactive and detail-focused Telecalling Operations professional to support day-to-day coordination and customer-facing activities. This position is centered on handling both inbound and outbound calls, assisting with operational follow-ups, and helping ensure a smooth service experience for users.

Key responsibilities

• Place outbound calls to jobseekers for coordination, updates, and follow-ups connected to operational work.
• Respond to inbound and outbound call requirements as part of regular service handling.
• Support customer queries and assist in maintaining seamless service delivery.
• Keep CRM records updated with customer conversations, feedback, and status changes.
• Follow quality guidelines and use approved call scripts while maintaining a professional communication style.

Skills and requirements

• Strong spoken communication skills in English and Hindi.
• Basic computer proficiency, including MS Excel, email, and CRM tools.
• Ability to handle multiple tasks, manage priorities, and work efficiently within deadlines.
• Careful attention to detail and a high level of accuracy in record keeping.
• Customer-first approach with good organizational ability.

Eligibility

Open to any graduate.

Compensation

The role offers a salary in the range of INR 2,00,000 to 3,00,000 per year.

Company overview

Info Edge is the parent company behind brands such as naukri.com, 99acres.com, jeevansathi.com, shiksha.com, and others. The company focuses on building world-class internet and platform-based products that create value for customers, with people considered its key competitive strength.