Shopify/Gorgias Customer Support Agent

About Us

TalentPop values customer support as more than just responding to inquiries; we focus on establishing genuine trust through every interaction. We seek thoughtful, friendly, and tech-savvy professionals who enjoy assisting others and aspire to develop their careers fully remotely.

Job Responsibilities

• Communicate with customers professionally and courteously via chat, email, or phone.
• Address questions regarding product details, order tracking, returns, and account issues.
• Utilize Shopify and Gorgias platforms to manage support tickets efficiently and deliver accurate responses.
• Keep up-to-date with product changes and support procedures to maintain consistent service quality.

Qualifications and Requirements

• Strong verbal and written command of the English language.
• Minimum of one year’s experience in online or remote customer service, preferably in e-commerce or remote support.
• Familiarity with support platforms such as Gorgias, Zendesk, or Shopify is advantageous.
• Ability to work independently and multitask across several customer conversations simultaneously.
• Demonstrates empathy, patience, and dependability in resolving customer issues.
• Team player with a solid work ethic and close attention to detail.

Work From Home Requirements

• Personal computer or laptop with at least an Intel i5 processor or equivalent.
• Reliable internet connection with a minimum speed of 25 Mbps for upload and download.

Benefits and Perks

• Competitive salary with annual merit-based raises.
• Paid leave for rest and recuperation.
• Health and dental insurance or health stipends for well-being support.
• Additional appreciation via holiday bonuses.
• Fully remote work environment allowing flexibility from any location.
• Career growth opportunities as the company expands.

Additional Information

Please include application code CS when applying. We welcome committed individuals skilled in Shopify and Gorgias excited to provide exceptional customer service from home and grow with our enthusiastic team.