Service Technician

About the Role

Culligan Ireland is seeking a full-time Service Technician based in Cork, specializing in the delivery, installation, maintenance, and servicing of water coolers and filtration systems at customer locations. This position is field-based and comes with a permanent contract subject to a six-month probation period.

This role emphasizes maintaining the highest hygiene and performance standards to ensure that customers receive superior service and clean, healthy water solutions.

Key Responsibilities

• Perform scheduled sanitization and disinfection of water coolers and drinking water systems to uphold hygiene standards.
• Carry out preventative maintenance to guarantee that equipment stays safe, hygienic, and fully functional.
• Install, service, and repair water coolers and filtration devices as needed.
• Replace filters and other consumables as per service schedules to maintain optimum functionality.
• Identify and troubleshoot faults effectively to ensure timely resolutions.
• Maintain accurate digital records of services and sanitization via company systems.
• Manage vehicle stock and ensure proper upkeep of all tools and materials needed for daily operations.
• Deliver excellent customer service while representing Culligan professionally in all interactions.
• Adhere strictly to all health, safety, and hygiene protocols throughout daily activities.

Requirements

• Possession of a full, valid driving license with no disqualifying offenses and no more than six penalty points.
• Prior experience in field service, maintenance, technical, hygiene, or sanitization roles is preferred; however, comprehensive training will be provided covering all products.
• A strong commitment to cleanliness and meticulous attention to detail is essential.
• Skill in diagnosing and resolving technical or mechanical problems effectively.
• Excellent communication skills paired with a strong customer service orientation.
• Capability to work independently while managing a busy schedule efficiently.
• Proven ability to perform in a target-driven environment, consistently meeting service and performance KPIs.
• Good geographical awareness of the local area and its surroundings.
• Strong interpersonal skills and a customer-focused attitude.

Benefits and Additional Information

• Working hours: Monday to Friday, daytime schedule.
• Provision of uniform and tablet for work purposes.
• Company vehicle provided for travel between sites.
• Annual leave: 23 days plus bank holidays, with entitlement increasing with long service.
• Participation in the company pension scheme.
• Company sick pay available following a qualifying period.
• Access to shopping discounts through "Perks at Work."
• 24-hour access to Employee Assistance Program for support.
• One paid volunteering day annually.
• Employee networks offering mental health support.
• Opportunities for career advancement within the organization.

Compensation

The salary for this position is €32,000 per year, paid monthly. Additionally, an annual tax-free meal allowance of €4,000 is provided.