Senior Account Manager

Role Overview

The Senior Account Manager at Cornerstone OnDemand in Sydney, Australia, holds a pivotal role in nurturing and expanding relationships with a portfolio of clients. This position emphasizes maintaining strong client connections to ensure satisfaction, maximizing the value clients derive from Cornerstone’s technology, and identifying new avenues for solution adoption across their business.

Key Responsibilities

• Manage an assigned set of accounts to uncover and develop new growth opportunities within client organizations.
• Drive expansion of Cornerstone’s products and services across various business units and increase solution adoption.
• Collaborate with clients to create comprehensive talent management strategies aligned with their needs.
• Identify opportunities for services offerings and ensure timely renewals for all accounts.
• Maintain clear and consistent communication plans with key client stakeholders, developing relationships both horizontally and vertically within organizations.
• Lead workshops and presentations to position Cornerstone’s learning, performance, talent management, and acquisition software solutions effectively.
• Partner with clients to build strategic plans, respond to proposals, and advise on software customizations as necessary.
• Analyze customer reports and data to provide actionable insights and recommendations for long-term success.
• Coordinate across internal teams including Sales, Customer Excellence, Customer Engagement, and Support to guarantee solution delivery and service quality.
• Travel occasionally as required by client portfolio demands.

Required Qualifications and Skills

• Minimum five years of account management experience, ideally with a software sales or technology focus.
• Outstanding communication and relationship-building capabilities with a proven ability to work independently and collaboratively with cross-functional teams.
• Strong expertise in managing account lifecycles including discovery, solution positioning, renewals, and growth.
• Demonstrated passion for driving customer satisfaction and achieving client success.
• Ability to consultatively recommend talent management strategies that align with client business objectives.
• Excellent organizational and follow-up skills with an aptitude for managing multiple priorities under pressure.
• A commitment to fostering diversity, inclusion, and respectful workplace culture.
• Proficiency in English communication, both verbal and written, suitable for executive-level engagement.

Preferred Extras

• Knowledge of learning management, performance tracking, and talent-related software solutions.
• Experience or familiarity with the industry trends and challenges related to talent and workforce development.

Company Culture & Benefits

Cornerstone champions innovation, inclusivity, and excellence, empowering employees to grow and shape the future of work. The company offers a competitive compensation package, including an annual base salary ranging from 120,800 to 193,300 AUD, complemented by bonuses, awards, and extensive benefits. The starting pay is influenced by factors such as education, experience, certifications, role requirements, and market considerations. Employees experience flexibility and empowerment in their career paths within a globally recognized workforce agility platform provider.