Sales Host

Company Overview

Everlast Gyms is dedicated to delivering exceptional fitness experiences driven by passionate, ambitious individuals who uphold the highest standards through extensive knowledge and outstanding service. The team is central to the company's success.

Key Benefits

• 20% discount across all gym divisions
• Eligibility for Everlast Gyms Monthly Champions recognition program
• Complimentary gym membership
• Opportunity to offer personal training sessions during off-hours
• Chance to lead group training classes after additional training

Role Responsibilities

• Consistently provide an excellent experience to prospects, members, and guests, turning each interaction into a sales or retention opportunity.
• Actively promote membership sales, renewals, upgrades, and additional purchases such as food, beverage, retail, and fitness products.
• Convert inquiries into memberships through confident objection management, needs-based selling, and diligent follow-up.
• Strengthen member retention by building relationships, identifying those at risk, and suggesting suitable products and services to improve member satisfaction and results.
• Give personalized gym tours aligned with individual goals, recommending corresponding facilities and services.
• Regularly meet or surpass individual and club key performance indicators (KPIs).
• Serve as a qualified key holder when necessary, ensuring efficient opening, closing, and managing shift coverage.
• Master membership software and related systems through provided training.
• Act as a credible brand ambassador by promoting and engaging in fitness challenges, class concepts, and the Workout Wednesday initiative to enhance participation.
• Contribute to operational excellence by upholding high cleanliness and hygiene standards and maintaining attractive gym floor presentation.
• Assist the Head Coach with gym reorganization and occasional fitness-related assignments on and off the floor.
• Maintain comprehensive knowledge of all products and services offered.
• Manage member queries and complaints professionally, escalating issues to management when appropriate.

Candidate Qualifications

• Outgoing, confident personality with a positive attitude.
• Proficient in administrative tasks.
• Motivated and ambitious with a strong desire for ongoing learning and development of role-specific skills and traits.
• Eager to engage in personal and professional growth opportunities.
• Available and willing to undertake operational key holder duties as required.
• Passionate about fitness, customer service, and sales.
• Flexible to work shifts that meet business needs, including weekends and bank holidays, and willing to support teammates by accepting additional responsibilities.
• Target-oriented to drive sales and retention goals aligned with business success.

Additional Information

Everlast Gyms emphasizes fearless commitment to their core principles:

• Think without limits: act swiftly and boldly while engaging the team.
• Own your role: take responsibility for your tasks and outcomes.
• Stay relevant: maintain focus on people, partners, and environmental sustainability.

This opportunity offers tremendous potential within a dynamic organization and experience that is unmatched.