Principal Product Manager

About the Role

Join Absorb Software as a Principal Product Manager, spearheading the vision and direction for our Enterprise Customer Education segment. In this influential role, you will define strategic initiatives that enable enterprise clients to educate and empower their customers on a large scale. This role is perfect for individuals who thrive on blending strategic insight, innovation, and analytical expertise to uncover, validate, and execute transformative product opportunities, particularly leveraging advanced technologies such as AI.

Key Responsibilities

• Shape and promote the customer education segment strategy by deeply understanding market trends, client needs, and differentiation possibilities.
• Identify and evaluate new business opportunities using data, research, and customer insights.
• Collaborate with design and engineering teams to quickly prototype, test, and refine emerging concepts.
• Develop persuasive, data-driven business cases to engage and align executive and cross-functional teams.
• Provide ongoing guidance to ensure projects deliver the intended outcomes and monitor progress against key metrics.
• Influence and provide strategic leadership to product managers within the segment, fostering collaboration and shared success.
• Assess and harness AI and other cutting-edge technologies to optimize enterprise learning and scalability.
• Champion the value of customer education internally, acting as a thought leader across the organization.

Requirements

• Minimum of 7 years' experience in Product Management within the B2B SaaS or enterprise software space, demonstrating a strong history of strategic impact and delivering measurable business results.
• Expertise in synthesizing research, customer feedback, and business acumen to inform and prioritize product strategy.
• Comfort with ambiguity and experience working in early-stage, high-velocity product environments.
• Strong analytical and financial modeling proficiency to support case-building and forecasting.
• Exceptional communication skills for executive presentations and extensive cross-functional teamwork.
• Ability to collaborate smoothly across design, engineering, and go-to-market teams.
• Genuine curiosity and familiarity with artificial intelligence and emerging technologies in the context of learning and education.
• Bonus: Background in customer education, enablement, or educational technology domains.

Perks & Benefits

• Fully remote, flexible working arrangements to fit your lifestyle.
• Comprehensive health and wellness plans, generous time off, retirement savings options, and medical/dental coverage (dependent on location).
• Equipment allowance for new hires and a monthly Flex Allowance to support productivity and comfort.
• Abundant opportunities for professional growth, upskilling, and internal mobility.
• Active, employee-driven diversity, equity, and inclusion initiatives.

Additional Information

• Absorb Software is dedicated to fostering a culture centered around collaboration, learning, and innovation—empowering users and clients worldwide with AI-driven solutions.
• The organization embraces AI to democratize learning and encourages ongoing skill development for all employees.
• Recruitment processes may utilize AI-driven tools to streamline screening, but all final decisions are made by the hiring team. Authentic applications are encouraged.
• Diversity and inclusion are core values, with accommodations available throughout the recruitment process as needed.
• Employment is contingent upon successful background checks, including a criminal record check, and legal eligibility to work in Canada without sponsorship.