职位描述

About the Role

BusRight aims to revolutionize student transportation, and we're seeking a dedicated Learning Specialist to champion this initiative. This position plays a vital role in guiding customers through onboarding and ongoing training with attentiveness and a hospitality-centered approach. As a Learning Specialist, you are often the initial representative interacting with users encountering our platform, ensuring they feel confident and supported.

Primary Responsibilities

Conduct live virtual onboarding sessions tailored for diverse customer groups including school transportation teams, administrators, bus drivers, and technical users.
Adjust training delivery methods based on participant skill levels, goals, and feedback for maximum engagement.
Serve as the main contact for all onboarding-related inquiries during training periods.
Design and manage all follow-up communication post-training to reinforce learning.
Deliver in-person training and onboarding support by traveling to client sites across the U.S., which may involve travel up to 35% of workdays monthly.
Coordinate with customers to schedule training sessions, provide consistent follow-up, and monitor progression through the onboarding process ensuring no user is left unsupported.
Evaluate engagement and learning outcomes continually to refine training techniques.
Collaborate with program and customer success teams to ensure seamless transition after onboarding.
Develop knowledge retention systems to maintain trust and create superior customer experiences.
Create comprehensive training sequences mapping the required skills for core features and additional platform tools.
Work closely with implementation and customer success managers to update and improve training content.
Track training performance across accounts and identify trends or gaps to address.
Advance into a leadership role responsible for shaping overall training strategy, tools, and onboarding processes over time.

Qualifications

Minimum of 2 years experience in roles involving customer-facing training, onboarding, implementation, or PK-12 education.
Proficient in conducting professional virtual trainings, live demonstrations, or classroom sessions with clear communication.
Agile in adapting teaching styles suited to varied customer needs and capable of managing unpredictable situations.
Exceptional communication skills that simplify complex subjects for learner understanding.
Highly organized with the ability to manage multiple accounts and host several sessions daily.
Keen curiosity with a strong desire to analyze, test, and improve training methods continually.
Empathetic approach, meeting learners at their level to support their progress effectively.
Embodies a grounded approach, passionate about education, and thrives in a collaborative, mission-focused environment aligning with organizational values.

Additional Advantages

Experience designing differentiated educational systems catering to learners at various skill levels.
Proven record of positive learner outcomes through programs you have created.
A good sense of humor, helping to keep the training process enjoyable.

Why Join BusRight?

Contribute to technology that enhances student safety and supports school communities.
Be part of a mission-driven team committed to transforming school transportation.
Enjoy the flexibility of remote work combined with a culture emphasizing trust, relationships, and collaboration.
Access competitive pay, equity opportunities, and benefits.

Learning Specialist