KH Collector

Role Overview

DHL Express is seeking a credit control professional to manage collections, keep customer accounts within approved limits, and support timely recovery of outstanding payments in Phnom Penh.

Accountabilities

• Promote DHL trading terms and conditions and make sure customers follow them.
• Track account credit limits and take the appropriate follow-up action when needed.
• Improve collection performance by recovering dues from customers promptly and professionally.
• Apply knowledge and experience to help resolve repeated billing concerns.
• Lead debt recovery efforts and participate in customer discussions, including visits when required.
• Work with relevant teams to settle sales and customs disputes through the proper escalation path.
• Keep daily records of payments collected and prepare routine reports.
• Contact corporate customers regarding overdue balances and payment follow-up.
• Review credit accounts and flag delinquent customers to the Team Leader for assessment and action.
• Influence decisions and actions through coordination and communication, even without direct reports or formal authority over country or functional teams.

Requirements

• At least 3 years of related experience in credit control or accounting, with exposure to customer-facing work.
• Diploma in accounting.
• Strong English communication skills, both spoken and written.
• Local language ability, where relevant.

Additional Information

This position is full-time and based onsite in Phnom Penh, Cambodia.