Junior IT Specialist

Overview

An employer partner of Haystack is looking to add a Junior IT Specialist to its team in the Greater Hamburg Area. This position is focused on day-to-day user support, IT operations, and helping roll out new technology across multiple locations and operational sites.

What the role involves

• Act as the first point of contact for employees with IT-related questions and issues across different sites.
• Support the introduction and rollout of new technology initiatives, including assisting with or coordinating project implementations.
• Handle IT incidents, service requests, and change requests through email, ticketing tools, phone calls, and direct in-person support.
• Support employee onboarding and offboarding from an IT perspective.
• Take care of the Microsoft 365 environment and help improve it over time.
• Troubleshoot and fix problems related to hardware, software, and network connectivity.

What the employer is looking for

• A degree in Business Informatics or a similar background, or vocational training as an IT specialist with a focus on system integration.
• Initial hands-on experience as a system administrator or helpdesk agent is preferred.
• Solid working knowledge of the Microsoft ecosystem.
• Good communication skills in German and a solid level of English.
• Experience with mobile device management tools such as Microsoft Intune would be an advantage.
• An independent working style, strong communication ability, and a service-oriented mindset.

Benefits and package

• Attractive compensation package.
• 30 paid vacation days per year.
• Access to individual training for both professional and personal growth.
• Additional benefits such as subsidized public transport tickets and Urban Sports memberships.

Additional information

This opportunity is being advertised on behalf of a partner organization. The role is based in the Greater Hamburg Area and is an onsite position. No application deadline, number of openings, or start date was specified.