Junior Business Analyst

About the Role

We are seeking a Junior Business Analyst for a 12-month contract at a prominent public sector organisation based in Dún Laoghaire, Co. Dublin. The position offers a hybrid working pattern with three days remote and two days onsite, commencing September 2026, with a competitive day rate of 350 EUR and the possibility of contract extension. This role is ideal for candidates with 1 to 3 years of experience eager to enhance their expertise in business analysis, application support, system configuration, data migration, and stakeholder interaction.

Key Responsibilities

• Provide Level 1 and Level 2 support for critical business applications in a live production environment.
• Investigate, diagnose, and resolve incidents, conducting root cause analyses as necessary.
• Manage support tickets through tools such as ServiceNow or Jira, ensuring compliance with service level agreements.
• Assist users internally and externally by resolving issues, conducting onboarding sessions, delivering training, and creating user documentation.
• Configure and maintain grant management or case management systems, including the introduction of new schemes and system improvements.
• Participate in full project lifecycles, covering requirements collection, solution setup, testing (including UAT), and deployment phases.
• Support data migration efforts such as mapping, transforming, validating, reconciling, and quality controlling data.
• Gather, analyze, and document business and functional requirements clearly and precisely.
• Collaborate with business stakeholders and technical teams to identify and implement process enhancements.
• Contribute to the development and upkeep of Power BI reports and dashboards.
• Create comprehensive functional and technical documentation, as well as test scripts and validation reports.

Required Skills and Experience

• 1 to 3 years in roles such as Business Analyst or Application Support, preferably with increasing responsibilities.
• Proven experience providing Level 1 and Level 2 application support.
• Strong skills in incident management, problem identification, and resolution techniques.
• Familiarity with ticket management platforms such as ServiceNow and Jira or their equivalents.
• Experience in system implementations, including configuration and testing phases.
• Knowledge of data migration processes including mapping, validation, and reconciliation.
• Competence in gathering and documenting business and functional requirements.
• Understanding of Power BI reporting tools and dashboard creation.
• Excellent communication abilities and skillful stakeholder engagement.

Preferred Experience

• Knowledge of SmartSimple or other grant/case management platforms.
• Previous exposure to roles in the public sector or regulated environments.
• Experience contributing to digital transformation or business systems projects.

Educational Qualifications

A degree or equivalent qualification in Information Technology, Computer Science, Project Management, Finance, or related fields is required.

Key Deliverables

• Efficient management of the application support helpdesk.
• Configuration and operational support of grant management schemes within the business platform.
• Generation of functional and technical documentation.
• Provision of data migration assistance, including test script development and validation reporting.
• Ongoing support for the development and maintenance of Power BI reports and dashboards.