IT Field Support Engineer

Role Overview and Eligibility

This role is exclusively open to Singaporean Nationals or Singapore Permanent Residents. Preferential consideration is given to candidates with G50 Access Clearance Forms related to the Ministry of Home Affairs and Ministry of Defense. The ideal candidate must meet at least MSD CAT 2A Security Clearance standards and have no less than five years of hands-on implementation experience with a telecommunications vendor.

Core Technical Expertise

• Comprehensive understanding of 4G and 5G telecommunications call flows and troubleshooting techniques.
• Experience deploying and managing OpenStack and Kubernetes platforms.
• Deploying Containerized Network Functions (CNF) and integrating various Network Functions.
• IT and server storage certifications or training are beneficial.
• Preferably four years or more of experience handling IT spare parts control and warehouse upkeep.
• Willingness to be based at the specified office location with potential travel to TRT global offices.

Key Responsibilities

• Manage inbound and outbound movements of spare parts within the warehouse.
• Resolve minor incidents reported by clients involving hardware such as servers, tape libraries/drives, storage devices, printers, among others.
• Support delivery of parts to Field Engineers and Service Partner Engineers on-site.
• Coordinate delivery logistics and maintain spare parts inventory control.
• Conduct quarterly physical stock audits and maintenance checks, including preventive maintenance.
• Maintain effective customer communication, providing timely updates on service issues.
• Continuously enhance technical skills and update internal work procedures.
• Identify and liaise with local service partners and logistics vendors.
• Monitor ticket resolution status, enforce warehouse inventory standards, and ensure adherence to ESD and occupational health and safety protocols.
• Keep workspaces clean, orderly, and compliant with safety standards.

Expected Deliverables

• Maintain inventory accuracy above 95% between database records and actual warehouse stock.
• Resolve support incidents within agreed service level agreements (SLAs).
• Provide timely, professional customer communication and uphold commitment schedules, rescheduling only with customer approval.
• Promptly escalate unresolved issues through proper channels.
• Ensure availability for onsite support and collaborate actively with the team for local sourcing of parts.
• Comply with all company policies and procedures.