- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 4天前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
Role Overview
This position involves collaborating across various teams and the global operations organization to empower investigators to make appropriate decisions that benefit customers and enhance business metrics.
Key Duties
- Work closely with operational managers to evolve the advisor role and provide ongoing feedback from patterns identified through interactions between advisors and investigators.
- Manage basic operational tasks including timely resolution of investigator queries within defined service level agreements.
- Lead people management efforts by resolving investigator issues and fostering communication to develop investigators in foundational production activities.
- Identify opportunities for removing operational inefficiencies and improving existing procedures and standard operating protocols.
Required Qualifications
- Experience exceeding 18 months managing Notice of Investigation (NOI) Reports and Appeals.
- Self-driven with the capability to independently develop expertise in new operational areas.
- Strong verbal and written communication skills to engage effectively with investigators and stakeholders.
- Ability to clearly simplify and explain complex policy topics.
- Proven track record mentoring remote teams.
- Must have no involvement in any Performance Improvement Plan or development plans in the last year.
Preferred Qualifications
- Expertise in both NOI and Network Investigation (NI) areas.
- Active participation in Knowledge Transfer initiatives within the RA KTR community.
- Experience identifying progress gaps and proposing changes to processes.
- Demonstrated ability to collaborate with stakeholders to resolve progress issues.
- Experience conducting defect audits for teams or functions.
- Proficient in Microsoft Excel to generate reports.
Additional Information
This role supports an inclusive work environment committed to accommodating candidates with disabilities during the hiring process and beyond. Specific accommodation requests can be directed to the recruitment team.
Location: ADCI HYD 16 SEZ, Bengaluru, Karnataka, India
Job ID: A3155820