Import/Export Operations Specialist

About the Role

Join DHL Global Forwarding, a leading division of DHL Group operating across more than 220 countries, specializing in air, ocean, and road freight solutions. As an Import/Export Operations Specialist based in Kampala, you will take complete ownership of the import and export process, managing end-to-end product flow and ensuring seamless operations.

Key Responsibilities

• Develop and nurture lasting relationships with existing customers to sustain their business.
• Address customer complaints and inquiries promptly, escalating issues to supervisors when necessary.
• Provide timely updates to clients as agreed upon during their onboarding process.
• Deliver exceptional customer service with urgency and professionalism.
• Assist the Head of Products with new system implementations, updates, and upgrades in CW1.
• Coordinate the movement of shipments from customer pickup to delivery or handover to shipping lines for exports.
• Arrange bookings with carriers and document booking information in CW1 remarks.
• Support the Global Service Center by managing assigned activities and maintaining well-organized files.
• Collaborate with the CDZ team to prepare customs declarations and facilitate clearance processes.
• Complete and verify export documentation, ensuring accuracy before submission to shipping lines.
• Manage Master Bill of Lading (MBL) and House Bill of Lading (HBL) processes following standard procedures.
• Track shipments until successfully delivered.
• Send pre-alert notifications to customers.
• Generate invoices and close shipments in CWI upon readiness.
• Upload all shipping documents into the CW1 electronic document system.
• Update all shipment milestones in adherence to set deadlines.
• Resolve any issues with shipments (“sick files”) and ensure case closure.
• Follow up with customers to gather feedback and share best practices.

Candidate Requirements

• Familiarity with OFR/RFR export and import products.
• Strong negotiation and effective communication skills.
• Result-driven mindset with attention to detail and accuracy.
• Understanding of customs regulations.
• Ability to work promptly and reliably.
• Proficiency in Microsoft Office applications.
• 3 to 5 years of relevant experience in a similar role.
• Possession of a university degree is mandatory.
• EAFFPC certification will be considered an advantage.
• Experience with Cargo Wise software preferred.

Benefits

• Opportunity to contribute ideas and skills within a global organization committed to shared ambitions.
• Potential paths for career advancement.
• Competitive remuneration package.

About DHL Global Forwarding

DHL Global Forwarding is a part of DHL Group, the worldwide leader in logistics with operations in over 220 countries. Recognized as a top employer, the company emphasizes a positive work environment and encourages continuous development. Special focus is placed on nurturing female talent within the organization.

DHL aspires to be the foremost logistics provider globally, known for outstanding customer service, efficient processes, and innovative solutions. The organization values respect, results, and social responsibility, aiming to be an employer, provider, and investment partner of choice.

Equal Opportunity Statement

DHL Global Forwarding is committed to equal employment opportunities, evaluating applicants without discrimination based on race, color, religion, gender, sexual orientation, identity, national origin, disability, veteran status, or any other protected characteristic.