Guest Arrival Expert

Role overview

This position is focused on shaping a memorable arrival and departure experience for hotel guests. The role involves guiding guests through check-in and check-out, handling service needs, sharing local points of interest, and making sure each interaction feels smooth, attentive, and integrated into the overall guest experience.

Job details

• Job number: 26082735
• Job category: Rooms & Guest Services Operations
• Location: Building No. 153, Street No. 347, Lusail, Qatar
• Schedule: Full time
• Remote work: No
• Position type: Non-management

Key duties

The guest arrival expert is expected to move confidently through the work area, manage operational tasks, answer guest requests, generate reports when needed, and support a welcoming front-of-house experience. The role helps ensure every part of the guest journey is handled with care, from arrival to departure.

Work standards and physical requirements

Regardless of position, the hotel emphasizes a safe workplace, adherence to company policies and procedures, protection of confidential information, safeguarding company assets, maintaining quality standards, and presenting a professional image through uniform, appearance, and communication.

This role requires long periods of standing, sitting, and moving around. It also involves a hands-on physical component, including lifting, carrying, pushing, and pulling items up to 23 kg without assistance and items over 34 kg with assistance. Completing these duties, along with other normal work assignments, is essential to delivering excellent guest service and supporting the business.

Desired qualifications

A secondary school diploma or an equivalent GED-level qualification is preferred. No prior related work experience is required, and no supervisory experience is needed. No license or certification is required.

About Le Méridien

Le Méridien draws on the spirit of glamorous travel and celebrates culture through a refined European perspective. The brand serves curious, creative, cosmopolitan guests who value conversation, culture, and slowing down to enjoy their surroundings. The service style is meant to feel elegant, authentic, and memorable, with experiences designed to highlight life’s best moments. The hotel group is looking for people who enjoy building connections and creating lasting impressions.

Equal opportunity statement

The employer is committed to fair hiring, inclusive treatment, and equal access to opportunity. Diversity of culture, skills, and experience is valued, and discrimination is not tolerated on protected grounds, including disability, veteran status, and other legally protected characteristics.

Additional information

Part of Marriott International’s portfolio of brands.