Designer

About the Role

As a Designer at Crate & Barrel, you will be passionate about inspiring customers with the latest home design trends. Your expertise will help customers visualize possibilities, whether furnishing an entire residence or selecting a singular accent piece. You will work with a variety of design styles, ranging from classic to modern, and use digital design software for in-store and at-home consultations to translate customers' visions into reality.

Key Responsibilities

• Boost sales and elevate customer experience by conducting engaging consultations in-store, at home, and virtually.
• Develop sophisticated design presentations utilizing preferred tools to create moodboards, 2D and 3D floor plans, product catalogs, and customer proposals.
• Lead design discussions via in-person meetings, phone, email, or virtual platforms.
• Complete design projects efficiently and within agreed timelines.
• Understand brand aesthetics and merchandising strategies across channels including Store, E-Commerce, and Catalog.
• Maintain thorough knowledge of product details, care instructions, and stay current with industry competitors and trends.
• Meet individual sales targets, key performance indicators, productivity standards, and actively engage customers on the sales floor with strong selling techniques.
• Listen attentively to customer needs to recommend best-fitting products and communicate benefits of company loyalty programs such as designer rewards, credit cards, and trade programs.
• Exhibit enthusiasm and positivity ensuring prompt, courteous, and efficient customer service.
• Participate in store training to educate staff about design services and offerings, enhancing overall service knowledge.
• Build lasting customer relationships through networking and personalized clienteling techniques.
• Apply fundamental design principles including spatial planning, fabric choices, lighting, and various interior design styles.
• Communicate effectively and promptly to align brand vision with customer preferences.
• Leverage technology confidently, including 2D/3D design tools, Google Suite, video conferencing, and iPads, with proficiency in floor planning software.
• Keep abreast of current design trends and industry shifts.
• Adapt quickly to changes and support innovative business transformations.

Qualifications & Experience

• 1 or more years of relevant experience in furniture sales, home decor design, or retail customer service.
• Demonstrated experience in personalized client interaction and solution recommendation.
• Proficiency with Google platform tools and virtual communication methods; experience with design software is preferred.