Delivery Operations Associate Manager/Senior Analyst

Role overview

This position owns end-to-end recruitment service delivery for assigned functions or programs. The focus is on meeting hiring outcomes through effective team management, demand planning, SLA/KPI control, stakeholder coordination, and ongoing process enhancement. The role also carries accountability for delivery risk, compliance, and consistent hiring performance.

What the role involves

You will oversee recruitment operations from requirement intake through offer closure and onboarding support. The work includes interpreting workforce needs, identifying capability gaps, coordinating execution, and maintaining visible control over delivery quality and timelines.

Key expectations

Successful performance in this role requires strong US staffing exposure, hands-on full-cycle recruiting experience, and prior people or program management responsibility. You should be comfortable handling delivery governance, capacity planning, stakeholder communication, and continuous improvement initiatives.

Responsibilities

• Coordinate hiring requests by aligning on role requirements, managing priority shifts, and keeping hiring teams informed through structured updates.
• Take ownership of recruitment outcomes for assigned towers or programs and convert demand into a clear execution plan and delivery rhythm.
• Plan recruiter and lead capacity against hiring volumes, identify shortfalls, and escalate recalibration needs using data-backed reasoning.
• Track and govern SLAs and KPIs such as turnaround time, conversion, quality, and compliance; conduct review meetings and push corrective actions with team leads.
• Manage expectations of senior stakeholders, resolve escalations, and ensure clear communication and reporting cadence.
• Promote process standardization, operational improvements, and automation opportunities while maintaining audit readiness and clean tool usage.
• Handle talent-care responsibilities, including associate engagement, assignment supervision, and periodic check-ins after deployment on assignment.
• Assess current and future workforce needs, identify critical skills and competencies, and help close talent gaps.

Requirements

• At least 10 years of experience in recruiting or talent acquisition.
• Strong hands-on background in US staffing and full-lifecycle recruiting.
• Experience leading people or programs in a delivery-oriented environment.
• Working knowledge of capacity planning, productivity tracking, and SLA/KPI governance.
• Ability to manage leads, review performance, and handle delivery governance.
• Strong stakeholder management skills, including client and hiring leadership communication.
• Exposure to US hiring processes and staffing operations.
• Comfort with risk management, compliance adherence, and continuous improvement or automation thinking.
• Must fit the role requirements and fall within the standard compensation range for the position; candidates above the standard bracket may be referred to a delivery or transition lead for approval.
• Basic communication skills are required for written assessment.
• Candidates closer to the target skill level may be kept on hold and reconsidered later depending on the available pipeline and hiring targets.
• Work is onsite in Mumbai, with WFO expectations and US-shift coverage as business needs require.

Additional information

This is an end-to-end talent acquisition role, covering sourcing, interview coordination, selection, offer management, onboarding support, and transition into the organization. The role is also expected to support recruitment management, talent identification, and workforce planning for mission-critical needs.

The company operates globally across technology and enterprise service domains, with experience across SMAC, ERP, business intelligence, and infrastructure services. Industry focus includes BFSI, manufacturing, energy & utility, healthcare, and technology.

Applicants from any graduate background may be considered.

Compensation is listed at INR 6,00,000 to INR 16,00,000 per year.