Datacenter Operator

About Lenovo

Lenovo is a global technology company with annual revenue of US$83 billion, ranked #196 in the Fortune Global 500, and supporting customers across 180 markets. Its focus is to make smarter technology available for everyone through a broad portfolio that includes AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services. Lenovo continues to invest in innovation aimed at creating a more inclusive, trusted, and intelligent future.

Role overview

The Datacenter Operator will support day-to-day data centre operations in Singapore, helping keep infrastructure stable, monitored, and well maintained. The position combines hands-on engineering support, application helpdesk assistance, incident handling, and operational coordination in a 24x7 environment.

Key responsibilities

• Carry out regular monitoring of data centre systems and respond to alerts, incidents, and operational issues.
• Support routine maintenance activities and help coordinate preventive maintenance work.
• Provide technical helpdesk support for application-related issues and assist users in resolving software concerns.
• Troubleshoot hardware, software, and network problems and escalate issues when needed.
• Use monitoring and ticketing platforms while following standard ITIL-based processes.
• Record incidents, resolutions, and operational procedures clearly and accurately.
• Work with internal teams and external vendors to ensure issues are handled efficiently.
• Maintain high service quality and contribute to ongoing process improvement.

Requirements

• At least 1 year of practical experience in data centre engineering operations, including monitoring, incident handling, and routine maintenance.
• A certification in data centre facilities operations, or an equivalent qualification showing knowledge of data centre infrastructure, safety, and operating standards.
• Minimum 3 years of experience in application helpdesk support, with a track record of assisting users and resolving application issues.
• Familiarity with monitoring tools, ticketing systems, and ITIL practices.
• Ability to perform health checks, support preventive maintenance, and react quickly to infrastructure alerts.
• Strong diagnostic skills and the ability to identify and escalate technical issues effectively.
• Comfort with writing incident logs, solution notes, and SOPs.
• Good communication skills for working with cross-functional teams and vendors.
• Willingness to work rotating shifts, including weekends and public holidays, to support 24x7 operations.
• A proactive, detail-focused, and collaborative approach.

Additional information

Lenovo states that it is an equal opportunity employer and does not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected characteristic.