Customs Specialist (Release Agent)

Company Overview

DSV is a global leader in transport and logistics with close to 160,000 employees across over 90 countries. The company fosters an inclusive workplace, encouraging diversity including women, visible minorities, aboriginal persons, and persons with disabilities. DSV is committed to supporting candidates with disabilities throughout recruitment to ensure fair access and accommodations.

Location and Position Details

The role is based in Niagara-on-the-Lake, Ontario, Canada, and is a full-time, onsite position. Compensation starts at $41,000 annually with eligibility for benefits, reflecting experience and internal pay equity. This vacancy corresponds to an immediate opening and is not for talent pool creation.

Role Summary

The primary responsibility involves setting up and releasing imported shipments into Canada across multiple transport modes, ensuring strict compliance with Canadian Border Services Agency (CBSA) regulations under the Customs Act.

Key Duties and Responsibilities

• Manage the setup and release process of shipments imported into Canada.
• Monitor and track incoming shipments for status updates.
• Handle courier shipment processing efficiently.
• Identify special handling requirements, recommend and execute process improvements within assigned responsibilities.
• Strictly follow departmental and organizational standard operating procedures and policies.
• Participate actively by providing feedback and insights during weekly team meetings.
• Fulfill assigned statutory or public holiday work on a rotational basis to meet operational demands, with compensation provided according to applicable laws including holiday pay and premium rates or substitute paid days off.

Quality, Health & Safety Commitment

• Support DSV’s ISO 9001 and ISO 45001 certification efforts, specifically for the Montreal location.
• Contribute to organizational objectives related to quality, health, safety, and environment by complying with relevant policies.
• Embed sustainable practices in daily activities to minimize environmental impact, uphold health and safety, and support community well-being.

Education and Qualifications

• Completion of high school diploma or equivalent.
• Certified Customs Specialist (CCS) designation is advantageous.
• Background or education in logistics is beneficial.

Skills and Competencies

• Strong verbal and written English communication skills.
• Ability to build collaborative relationships and demonstrate active listening.
• Customer service orientation with capability to handle grievances effectively.
• Excellent interpersonal skills for creating professional internal and external relationships.
• Demonstrated problem-solving and analytical capabilities.
• Proficient in multitasking, planning, prioritizing, and managing time to meet objectives.
• Team-oriented with leadership qualities.
• Strong organizational and time management capabilities.
• Effective communication within diverse, multicultural environments.
• Role modeling DSV’s values and adherence to the company Code of Conduct.

Language and Computer Proficiencies

• Primary working language is English, with additional language skills a potential requirement in other locations.
• Competency in Microsoft Office applications.

Physical and Work Environment

• Position requires prolonged sitting and standing at a workstation while using a computer.
• Regular working hours apply, though occasional extended hours may be needed based on business demands.

Additional Information

Job roles and responsibilities may evolve due to the industry's dynamic nature, with adjustments communicated by the responsible manager. DSV is dedicated to integrity in recruitment and warns against fraudulent hiring practices; all communications will be from official company email addresses, and applicants will never be asked for payments or financial information.