Customer Support Executive

About the Role

Join Trustbrick Realty Fintech Private Limited as a Customer Support Executive based in Hyderabad. We are eager to welcome a driven individual passionate about assisting customers and efficiently resolving their concerns, contributing to our expanding team and future talent pool.

Responsibilities

• Respond to customer inquiries through various channels including calls, emails, chats, and support tickets promptly and professionally.
• Effectively troubleshoot and resolve customer problems ensuring high levels of satisfaction.
• Keep detailed and accurate records of all customer interactions and necessary follow-ups.
• Work with internal departments to escalate and address complex customer issues.
• Provide clear and helpful information regarding our products or services to customers.

Requirements

• Demonstrable prior experience in customer support or related positions.
• Strong verbal and written communication skills.
• Proficient in managing multiple tasks and solving problems efficiently.
• Ability to engage with customers patiently and empathetically.
• Familiarity with CRM systems is advantageous.

Additional Details

• Work schedule involves rotational shifts.
• Opportunity to develop professionally in a fast-moving, supportive environment.