Customer Relationship Management Administrator

Job Overview

We are seeking a seasoned CRM Administrator to oversee and enhance the Customer Relationship Management system supporting our real estate activities in Dubai, UAE. This full-time position demands prior experience managing CRM systems within the UAE real estate sector, focusing on maintaining lead distribution, data accuracy, and insightful reporting.

Primary Duties

• Administer and update the company’s CRM platform.
• Set up and regulate user accounts, permissions, and system configurations.
• Guarantee precise allocation and tracking of leads throughout the system.
• Conduct regular data quality checks by reviewing and cleansing CRM database records.
• Produce comprehensive sales and performance reports on daily, weekly, and monthly intervals.
• Provide assistance to sales and management teams regarding CRM functionalities and requests.
• Manage property listings, project details, and developer information within the CRM.
• Liaise with CRM service providers to troubleshoot issues and apply system enhancements.
• Conduct training sessions for new staff on effective use and best practices of the CRM.
• Ensure adherence to company policies concerning CRM processes and data integrity standards.

Qualifications

• At least 2 to 3 years’ experience as a CRM Administrator within a UAE real estate organization.
• In-depth understanding of CRM platforms utilized in Dubai’s real estate industry.
• Strong expertise in Microsoft Excel and reporting software.
• Exceptional organizational capabilities and analytical mindset.
• Meticulous attention to detail combined with multitasking skills.
• Fluent proficiency in English with excellent communication abilities.