Customer Accounts Manager

About The Aaron's Company

Aaron's is a prominent leader in the sales and lease-to-own retail sector, recognized for offering quality branded products and exceptional customer service. Employees enjoy a dynamic, team-oriented atmosphere that fosters recognition and growth, competitive compensation, and comprehensive benefits. This role offers more than employment—it presents a career with meaningful impact.

Role Overview

The Customer Accounts Manager is pivotal in steering store success by leading the customer accounts department to meet company expectations related to collections and lease renewals. This role involves strategic team leadership to assist customers in achieving ownership goals, alongside various tasks as delegated by the General Manager.

Key Responsibilities

• Maintain and update customer accounts and records in the store database, including documenting payment appointments.
• Support the General Manager in operational functions such as reviewing account recommendations, payment schedules, and histories to ensure data accuracy.
• Act as second-in-command to the General Manager.
• Cultivate genuine relationships with customers to aid their path to ownership and promote sales.
• Manage the collections process by guiding customers towards timely lease and merchandise renewals.
• Process and finalize lease agreements, verifying identification, securing payments, and obtaining signatures.
• Follow up with customers who have not renewed their merchandise agreements.
• Maintain ongoing communication with customers via phone and home visits.
• Ensure precise and current customer information.
• Oversee accounts staff to meet daily, weekly, and monthly departmental objectives.
• Clean and verify merchandise returned personally at the cleaning station.
• Complete and keep up-to-date vehicle maintenance and route documentation.
• Load, secure, and protect merchandise in company vehicles and operate them safely.
• Provide assistance to the Sales Team as necessary.
• Perform other reasonable tasks assigned by management.

Qualifications and Requirements

• In Canada, applicants must be at least 18 years old; in the United States, at least 21, holding a valid state driver's license and meeting the company's driver qualification standards including an acceptable driving record.
• Must comply with Department of Transportation (DOT) certification requirements where applicable (U.S. only).
• Availability to work varying shifts between 8 a.m. and 9 p.m.
• Ability to lift up to 50 lbs independently and up to 300 lbs with a dolly.
• Preferred: Two years of college education or equivalent management experience.
• Preferably possess a high school diploma or equivalent.
• Strong interpersonal and communication skills.
• Energetic with the capacity to handle multiple tasks effectively within a store setting.
• Excellent telephone etiquette.
• Commitment to uphold Aaron's brand reputation and safeguard company assets.
• Maintain a professional appearance.
• Proficient computer literacy.

Compensation and Benefits

The hourly wage for this position ranges from 21 to 23 USD, with additional opportunity for performance-based incentives. Compensation placement within this range will depend on factors including education, qualifications, experience, skills, and performance metrics. Benefits differ based on full-time or part-time status and include:

• Paid vacation, sick leave, and holidays.
• Medical, dental, and vision insurance coverage.
• 401(k) plan featuring contribution matching.
• Team member purchase discounts.
• Comprehensive career development and advancement opportunities.

Note: Salary ranges and bonus payments are subject to change at the company’s discretion and comply with applicable laws.

Diversity and Inclusion Commitment

Aaron's values diversity and fosters an inclusive workplace where differences are respected and celebrated. Employment opportunities are provided equitably regardless of age, race, ethnicity, citizenship, disability, gender identity or expression, sexual orientation, and other legally protected statuses. Accommodations during recruitment are available upon request.