职位描述

About Sumiram Sai Realtors

Sumiram Sai Realtors is a prominent player in the commercial real estate sector, specializing in office spaces, retail outlets, industrial, and investment properties. The company is dedicated to delivering exceptional service and fostering long-lasting client relationships.

Role Overview

We are seeking an experienced CRM Manager to manage customer relationships, oversee post-sales service, facilitate client communication, and maintain service excellence. This role demands seamless collaboration across various departments to achieve high customer satisfaction and retention.

Key Responsibilities

Oversee the entire customer relationship lifecycle from booking through to post-sales support.
Serve as the main liaison for client inquiries, requests, and complaint resolution.
Work closely with Sales, Accounts, Legal, and Operations teams to ensure customer requirements are met promptly.
Keep accurate and updated customer records, including agreements and payment documentation within the CRM system.
Resolve customer complaints promptly and professionally.
Monitor and enhance customer satisfaction by implementing improvement initiatives.
Track required documentation, collections, registrations, and customer follow-ups diligently.
Compile daily, weekly, and monthly CRM and management information system reports.
Design and implement CRM processes and standard operating procedures (SOPs).
Lead and guide the CRM team to deliver consistent high-quality customer service.
Ensure adherence to company policies and uphold service standards.

Candidate Profile & Qualifications

Bachelor’s degree in Business Administration, Commerce, Marketing, or a related discipline; MBA is an additional advantage.
4 to 7 years of relevant experience in CRM, customer relationship management, or post-sales operations, preferably within the real estate industry.
Excellent communication, coordination, and problem-solving abilities.
Proficiency with CRM software platforms, Microsoft Excel, and MS Office tools.

Skills Required

Customer Relationship Management
Team Leadership and Management
Client Communication
Post-Sales Coordination
Documentation and Records Management
MIS Reporting
Conflict Resolution
Process Enhancement
Time Management
Attention to Detail

Compensation & Benefits

Salary up to ₹45,000 per month (in-hand), based on experience and interview assessment.

Attractive performance-related incentives.
Opportunities for career advancement.
Professional growth and development support.
A collaborative and supportive working environment.

CRM Manager