CRM Manager

About Sumiram Sai Realtors

Sumiram Sai Realtors is a prominent player in the commercial real estate sector, specializing in office spaces, retail outlets, industrial, and investment properties. The company is dedicated to delivering exceptional service and fostering long-lasting client relationships.

Role Overview

We are seeking an experienced CRM Manager to manage customer relationships, oversee post-sales service, facilitate client communication, and maintain service excellence. This role demands seamless collaboration across various departments to achieve high customer satisfaction and retention.

Key Responsibilities

• Oversee the entire customer relationship lifecycle from booking through to post-sales support.
• Serve as the main liaison for client inquiries, requests, and complaint resolution.
• Work closely with Sales, Accounts, Legal, and Operations teams to ensure customer requirements are met promptly.
• Keep accurate and updated customer records, including agreements and payment documentation within the CRM system.
• Resolve customer complaints promptly and professionally.
• Monitor and enhance customer satisfaction by implementing improvement initiatives.
• Track required documentation, collections, registrations, and customer follow-ups diligently.
• Compile daily, weekly, and monthly CRM and management information system reports.
• Design and implement CRM processes and standard operating procedures (SOPs).
• Lead and guide the CRM team to deliver consistent high-quality customer service.
• Ensure adherence to company policies and uphold service standards.

Candidate Profile & Qualifications

• Bachelor’s degree in Business Administration, Commerce, Marketing, or a related discipline; MBA is an additional advantage.
• 4 to 7 years of relevant experience in CRM, customer relationship management, or post-sales operations, preferably within the real estate industry.
• Excellent communication, coordination, and problem-solving abilities.
• Proficiency with CRM software platforms, Microsoft Excel, and MS Office tools.

Skills Required

• Customer Relationship Management
• Team Leadership and Management
• Client Communication
• Post-Sales Coordination
• Documentation and Records Management
• MIS Reporting
• Conflict Resolution
• Process Enhancement
• Time Management
• Attention to Detail

Compensation & Benefits

Salary up to ₹45,000 per month (in-hand), based on experience and interview assessment.

• Attractive performance-related incentives.
• Opportunities for career advancement.
• Professional growth and development support.
• A collaborative and supportive working environment.