Credit Consultant - Collections
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 小时前
- Work mode
- In office
- Eligibility
- Candidates must have legal work authorization in New Zealand.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Join Heartland Bank's Collections Team in Auckland as a Credit Consultant. While experience in collections is beneficial, we value energetic, empathetic individuals who excel in communication, customer service, negotiation, and problem-solving. Whether you're starting or reigniting your career in financial services or collections, and regardless of tertiary education, this opportunity could be ideal.
Key Responsibilities
- Manage incoming calls within the Collections queue, addressing queries from simple balance checks to complex cases.
- Conduct outbound manual and dialler campaign calls to discuss overdue accounts and develop repayment plans.
- Engage with customers holding overdue accounts to arrange solutions for clearing arrears.
- Enter and track repayment arrangements within Heartland Bank's Collections systems.
- Collaborate with internal teams and external partners to resolve customers’ needs.
- Encourage and assist customers in adopting Heartland's digital solutions for their financial journey.
Requirements
- Experience in debt collection or credit control roles.
- Understanding of debt collection methodologies.
- Knowledge of the Credit Contracts and Consumer Finance Act (CCCFA) legislation.
About Heartland Bank
Heartland is a New Zealand and Australian listed financial services company focused on growth. We offer award-winning savings and finance products to diverse customers including businesses, farmers, and retirees. Our strategy emphasizes digital transformation to offer customers faster service and competitive rates.
Work Culture and Benefits
We foster an innovative, inclusive culture with a strong focus on team collaboration and career growth. Heartland supports diversity and well-being through groups like Manawa Whenua, the Rainbow Committee, Diversity & Inclusion Committee, and the Green Team. Benefits include employee banking perks, comprehensive insurance coverage, and flexible work arrangements.
Diversity & Inclusion
Heartland promotes inclusivity and authenticity, holding certifications such as Living Wage Employer, Hearing Accredited Workplace, and the Rainbow Tick. We invite all applicants and provide accommodations during the hiring process. Applicants are welcome to share their pronouns in applications.
Additional Information
Applicants must be eligible to work in New Zealand.