Chief Operating Officer

Company Overview

Stark Premium serves the premium incentive space, supporting loyalty and employee recognition initiatives, corporate gifting, casino gifting, and similar programs. Its offering is centered on a curated mix of luxury fashion labels, personal accessories, and specialty products designed to create a polished gifting experience. The business combines attentive personal service with technology-driven processes and is recognized for its adaptability and strong focus on customer-first solutions tailored to different enterprise clients.

Role Overview

This full-time, on-site Chief Operating Officer position in Sarasota, FL is responsible for leading daily operations across supply chain, inventory control, client services, and technology-supported workflows. The COO will work closely with executive leadership to convert business goals into operational plans, measurable targets, and scalable execution. The role also involves guiding cross-functional teams, improving service quality, strengthening cost efficiency, managing operational risk, ensuring policy compliance, and building a high-performance culture aligned with the company’s standards.

Responsibilities

• Oversee day-to-day business operations and ensure core processes run efficiently.
• Coordinate supply chain, inventory, client service, and tech-enabled operational workflows.
• Partner with executive leadership to turn strategy into practical operating plans and KPIs.
• Lead, coach, and align cross-functional teams toward shared performance goals.
• Introduce best practices and continuous improvement initiatives to raise quality and scalability.
• Monitor operational risk and support adherence to internal policies and compliance expectations.
• Drive stronger customer focus while maintaining service standards and brand alignment.

Requirements

• Capability in business planning to build and execute operational strategies that support growth.
• Strong operations management background with process improvement, team leadership, and cross-functional coordination.
• Advanced analytical ability to evaluate data, track key metrics, and support better decisions.
• Good command of finance and budgeting to manage operating spend, forecast needs, and support profitability.
• Significant leadership experience in a senior operations or COO capacity, ideally in gifting, incentives, or a related B2B setting.
• Excellent communication, negotiation, and stakeholder management skills with a collaborative leadership approach.
• Experience leading change, adopting technology-enabled solutions, and scaling operations during growth.
• Bachelor’s degree in Business, Operations Management, Finance, or a related discipline; an MBA or similar advanced degree is an advantage.

Additional Information

This role is based in Sarasota, Florida and requires on-site attendance. The company description highlights flexibility, high-touch service, and a strong commitment to putting customer needs first. No salary, openings count, start date, or application deadline were provided.