Centralized Scheduler

Job Overview

This role focuses on optimizing patient scheduling to maximize satisfaction, efficient use of provider time, and treatment room availability within a medical office setting.

Key Duties and Responsibilities

• Arrange patient appointments in a manner that enhances patient satisfaction, optimizes provider schedules, and fully utilizes treatment room resources.
• Examine new member assignment lists and contact these new patients by phone to warmly welcome them and schedule their initial visit.
• Prepare and dispatch welcome letters along with new patient informational packets to newly assigned patients.
• Address patient inquiries or direct them to the appropriate office personnel as needed.
• Conduct follow-up reviews based on prior monthly reports to reach out to patients who have yet to book an appointment.
• Carry out additional tasks as delegated.