Assistant Chief Concierge

About the Role and Company

Join Minor Hotels at Banana Island Resort Doha By Anantara as an Assistant Concierge Manager. Minor Hotels owns and operates a diverse global portfolio of over 530 properties across more than 50 countries. We strive to fulfill our Service Promise to guests through exceptional hospitality guided by our brand standards, where your positive attitude and welcoming smile are essential.

Primary Responsibilities

• Oversee daily operations of the entire Concierge department.
• Lead, mentor, and supervise the team of Concierge Agents.
• Adjust and approve staff schedules based on predicted business demands.
• Provide constructive feedback and seize opportunities for team training and coaching.
• Support and sometimes conduct training activities for staff development.
• Ensure team is well-informed about hotel facilities, promotions, local events, and nearby attractions to provide accurate guest information.
• Serve as a hotel ambassador and respond effectively to diverse guest requests, including challenging and unusual situations.
• Develop and maintain a reliable network of service providers to fulfill guest needs efficiently.
• Keep availability of printed materials like city maps, brochures, and restaurant guides for guest use.
• Coordinate guest requests relating to dining, entertainment, tours, transport, healthcare, childcare, and other external services.
• Address guest inquiries promptly and positively.
• Ensure all concierge endorsements are followed through and completed.
• Manage handling, delivery, and storage of luggage, messages, and parcels efficiently.
• Maintain financial transparency and responsibility within the team.
• Adhere to financial controls and cost management policies.
• Manage documentation and filing of bills and receipts daily.
• Oversee concierge transactions ensuring alignment with company interests.
• Monitor proper use of hotel systems and equipment.
• Promote a safe and healthy working environment.
• Create a service and results-oriented workplace culture.
• Follow departmental Standard Operating Procedures including safety guidelines.
• Market all hotel services, offers, and operating hours.
• Perform other duties as assigned.

Qualifications

• Genuine passion for delivering outstanding guest service.
• Excellent communication skills in English, both written and verbal; additional languages are an advantage.
• Strong leadership, interpersonal, and problem-solving skills.
• Highly organized, results-focused, adaptable with ability to perform under pressure.
• Reliable, responsible, and trustworthy with high integrity.
• Membership in Les Clefs D'Or is required.
• Minimum of one year experience in a supervisory role within customer service or equivalent.
• Capability to manage multiple tasks and guest requests effectively.
• Proficient in Windows-based applications such as Word, Excel, and PowerPoint.
• Team player who works well cooperatively with colleagues.
• Ability to maintain calmness and courtesy while addressing guest needs.