About
Dedicated customer support professional with 8+ years of experience serving international clients across gaming, online dating, and financial services. Skilled in phone, live chat, and email support, with strong CRM, ticketing, and remote collaboration expertise.
Experience
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Customer Service AgentUS-Based Loan Services Company2023 – Present
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Remote Customer Support RepresentativeInternational Online Dating Platform2021 – 2023
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Remote Customer Support AgentInternational Online Gaming Platform2016 – 2021
Education
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Bachelor of Arts in Customer RelationsUniversity of Nairobi2007 – 2010
Skills
- Communication
- Google Docs
- Negotiation
- Microsoft Teams
- Microsoft Outlook
- Zoom
- Google Sheets
- Slack
- CRM
- Customer Retention
- Microsoft Excel
- Customer Service
- Microsoft Word
- Relationship Building
- Active Listening
- Telephone Etiquette
- Complaint Resolution
- Customer Success
- Customer Experience
- Live Chat Support
- Help desk systems
- Professional Email Writing
🗣️ Languages
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English · Professional