Evans Anyona

About

Dedicated customer support professional with 8+ years of experience serving international clients across gaming, online dating, and financial services. Skilled in phone, live chat, and email support, with strong CRM, ticketing, and remote collaboration expertise.

Experience

• Customer Service Agent
  US-Based Loan Services Company
  2023 – Present
• Remote Customer Support Representative
  International Online Dating Platform
  2021 – 2023
• Remote Customer Support Agent
  International Online Gaming Platform
  2016 – 2021

Education

• Bachelor of Arts in Customer Relations
  University of Nairobi
  2007 – 2010

Skills

• Communication
• Google Docs
• Negotiation
• Microsoft Teams
• Microsoft Outlook
• Zoom
• Google Sheets
• Slack
• CRM
• Customer Retention
• Microsoft Excel
• Customer Service
• Microsoft Word
• Relationship Building
• Active Listening
• Telephone Etiquette
• Complaint Resolution
• Customer Success
• Customer Experience
• Live Chat Support
• Help desk systems
• Professional Email Writing

🗣️ Languages

• English · Professional