Workplace Experience Officer

Role Overview

Join a premier corporate setting in Wellington CBD as a Workplace Experience Officer, delivering outstanding workplace interactions in a dynamic and fast-moving environment. This permanent role entails being the primary interface for staff, visitors, and clients, managing a mixture of reception duties, event coordination, catering support, and facilities management to ensure seamless daily office operations with excellent service quality.

Key Duties

• Provide exemplary front-of-house and visitor services to staff, clients, and guests.
• Manage booking and coordination of meeting spaces, events, catering needs, and audiovisual setups.
• Develop and maintain strong collaborations with clients, suppliers, contractors, and internal teams.
• Assist with facilities management tasks including maintenance oversight, compliance reporting, and administrative support.
• Supervise service level adherence, handle customer feedback proactively, and seek continuous operational enhancements.

Candidate Profile

• Background in hospitality, customer service, reception, workplace experience, facilities, or corporate assistance.
• Excellent communication and interpersonal abilities, projecting confidence and professionalism.
• Highly organised with skills in administration, planning, and effective time management.
• Approach challenges with practical solutions and adeptness at juggling multiple priorities under pressure.
• Deep commitment to superior customer service and fostering positive workplace environments.

Perks and Advantages

• Access to comprehensive training opportunities including online courses, apprenticeships, and recognised NZQA qualifications to aid career development.
• Clearly defined career progression pathways to support professional growth.
• Recognition programs featuring Star Awards, Service Awards, and annual performance-based bonuses.
• Strong emphasis on health and safety ensuring a secure and supportive workplace atmosphere.
• Exclusive corporate and retail discounts encompassing health insurance, gym memberships, and optometry services.
• Site-specific benefits may include free uniforms, parking facilities, subsidised housing, and access to on-site gyms and pools.

Company Background

• As New Zealand's foremost provider of food and support services, serving diverse industries with specialist sub-brands such as Eurest, Chartwells, and Medirest.
• Committed to transforming routine service into extraordinary customer experiences powered by skilled teams nationwide.
• Values rooted in respect, growth, and teamwork drive a cohesive and motivated culture.
• Dedicated to diversity, inclusion, sustainability, and fostering equitable environments for customers, suppliers, and employees.

Additional Information

• Applicants must successfully pass required pre-employment screening.
• Eligibility restricted to individuals holding New Zealand residency or a valid New Zealand work visa.
• Guaranteed minimum of 30 working hours weekly.