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Overview

We seek a diligent and proactive Warehouse & Inventory Manager to oversee comprehensive warehouse operations, stock management, order fulfillment, and marketplace coordination at our Gurugram location. This role involves direct engagement with e-commerce platforms, inventory accuracy, billing, and logistics to ensure seamless order processing and stock control.

Key Duties

Supervise warehouse inventory, ensuring precise stock records across diverse sales channels.
Monitor inventory levels, conduct regular stock audits, and reconcile discrepancies promptly.
Manage daily online order processing from various marketplaces, guaranteeing timely dispatch.
Prepare necessary billing documents, including invoices, challans, and GST paperwork.
Coordinate with warehouse personnel for picking, packing, dispatching, and shipment tracking.
Handle incoming and outgoing stock movements with proper documentation.
Administer customer returns, replacements, reversal of transactions (RTOs), refund processing, and claims related to courier services.
Collaborate with courier and marketplace partners to address delivery and return concerns.
Maintain SKU-level inventory synchronization across marketplaces.
Generate and analyze operational reports on a daily, weekly, and monthly basis using advanced Excel techniques.
Implement corrective measures to resolve inventory inconsistencies.
Facilitate smooth communication among operations, warehouse, logistics, and customer support teams.
Ensure strict adherence to company standard operating procedures and maintain accurate documentation.

Required Competencies

Proficient understanding of inventory management and warehouse workflows.
Advanced expertise in Microsoft Excel (including Pivot Tables, VLOOKUP/XLOOKUP, IF functions, SUMIFS, data validation, and chart creation).
Skilled in billing, invoice, and challan preparation.
Experienced in order processing and fulfillment protocols.
Knowledgeable in handling returns, RTOs, and courier claim management.
Strong skills in stock reconciliation and inventory auditing.
Familiarity with SKU and barcode management systems.
Competent in reporting and maintaining operational documentation.
Excellent organizational and analytical problem-solving capabilities.
Able to thrive in a fast-paced e-commerce environment.

Technical Proficiencies

E-commerce platforms including Shopify, Amazon Seller Central, Flipkart Seller Hub, Myntra, and Ajio.
Order Management Systems such as Unicommerce, OMS Guru, EasyEcom, Vin eRetail, WareIQ, and similar ERP platforms.
Logistics and courier management platforms including Shiprocket, NimbusPost, Pickrr, Delhivery, Blue Dart, Xpressbees, DTDC.

Qualifications and Experience

Bachelor's degree in Commerce, Business Administration, Supply Chain Management, or related discipline.
1 to 3 years’ experience in e-commerce operations, warehouse, or inventory management. Exceptionally skilled freshers with strong Excel background and relevant project/internship experience are welcome to apply.

Ideal Candidate Profile

Experience managing multichannel inventory across Shopify and other major marketplaces.
In-depth understanding of warehouse operations and maintaining stock accuracy.
Hands-on experience with order management systems and courier integration platforms.
Comprehensive knowledge of GST billing, e-way bills, challans, and standard operational documentation.
Able to multi-task with a meticulous eye for detail.
Excellent communication and collaborative teamwork skills.

Compensation and Benefits

Competitive monthly salary ranging between INR 15,000 and 25,000, depending on experience.
Exposure to a rapidly expanding e-commerce brand providing ample growth and learning opportunities.
Supportive and cooperative workplace culture.
Incentives based on performance and formal recognition for achievements.

Warehouse Cum Inventory Manager