Telecalling Executive

Role overview

This position involves handling outbound and inbound property-related calls for a real estate business in Kolkata. The role is centered on lead generation, client engagement, appointment setting, and maintaining accurate customer records to support the sales process.

Key responsibilities

• Reach out to prospects using provided lead databases through both cold and warm calling to identify interested property buyers.
• Present project highlights in a clear and persuasive way, including pricing, location benefits, amenities, and other selling points.
• Address objections effectively and arrange property site visits or meetings at the sales office.
• Answer incoming calls and speak with clients about available properties, prices, and project locations.
• Understand buyer requirements by asking about preferred home type and budget expectations.
• Maintain complete and up-to-date customer details, interaction notes, preferences, and feedback in CRM software.
• Carry out regular follow-up calls to keep warm leads engaged and guide them through the purchasing cycle.
• Remind prospects about project launch dates and other key updates to sustain interest.
• Work toward daily and monthly performance targets for calls completed and appointments scheduled.
• Stay informed about local real estate pricing trends and competing projects in the market.

Requirements

• Educational qualification should be at least a high school diploma or an equivalent credential; a bachelor’s degree is preferred.
• Prior experience of 0 to 2 years in telecalling, telesales, or domestic BPO work is expected.
• A polite, confident, and easy-to-understand speaking style is important for the role.
• Patience and resilience are needed to handle repeated rejections while maintaining a positive approach.
• Basic computer knowledge, including typing and spreadsheet usage, is required.

Additional information

The position is based in Kolkata, West Bengal, India. Compensation is listed at INR 12,000 to 20,000 per month. The role focuses on phone-based client handling, appointment setting, CRM upkeep, and sales support for property projects.

Working expectations

The candidate should be comfortable making a high volume of outbound calls, handling inbound inquiries, managing follow-ups, and meeting conversion-oriented targets.