Support Technician

About the Company and Role

First Focus is a leading Managed Service Provider (MSP) with nearly 500 employees operating throughout Australia, New Zealand, and beyond. Recently expanding into New Zealand, the company is on a mission to become the nation's favored MSP by nurturing great technicians and strong client relationships. Their culture prioritizes curiosity, continuous learning, and mutual respect among team members.

Key Responsibilities

• Handle and resolve support tickets involving Microsoft Active Directory (AD), Azure, Microsoft 365, and Exchange environments.
• Troubleshoot desktop computers, servers, firewalls, and network infrastructure efficiently and effectively.
• Provide support for cloud platforms including Azure AD, Entra, Hyper-V, Citrix, and AWS (excluding VMware).
• Participate in project deployments during critical or complex phases.
• Balance working remotely from the office and performing onsite visits as required.
• Collaborate with senior engineers to maintain streamlined, secure, and robust IT environments.
• Travel to client locations as needed, with expenses such as fuel, parking, and tolls covered by the company.

Qualifications and Requirements

• Extensive understanding of Active Directory, primarily Azure AD but also some on-premises AD.
• Solid technical skills with Windows Server, Exchange, and cloud-based platforms.
• Competence across multiple layers of IT infrastructure including desktops, firewalls, and LAN/WAN networks.
• Experience using ticketing systems and excellent interpersonal skills to ensure users feel supported.
• Strong communication abilities, positive attitude, and enthusiasm for problem-solving.
• Possession of a valid New Zealand driver’s license or legal ability to drive in New Zealand and access to a personal vehicle, as this is a hybrid role requiring onsite visits.

Compensation and Benefits

• Salary range from NZD 65,000 to 75,000 annually, plus Kiwisaver contributions, adjusted by experience and qualifications.
• Access to mental health support through Uprise, offering one-on-one coaching with licensed psychologists or counselors.
• Flexible hybrid working arrangements to support a healthy work-life balance.
• Ten paid days annually dedicated to training, with examination fees covered and salary increases upon certification achievements.
• Participation in FastTrack mentoring programs enhancing professional development and growth.
• Engagement opportunities through the MAD (Making A Difference) Council focusing on equality, charity, and sustainability initiatives.
• Regular social events and a supportive, trust-based team environment encouraging collaboration and curiosity.

Diversity and Inclusion

First Focus actively encourages applications from neurodiverse individuals, offering flexible accommodations to help showcase each candidate’s strengths. Applicants are invited to disclose any neurodiverse conditions to receive a Neurodiversity Statement outlining available support options.

Recruitment Process

The company uses AI-assisted tools during recruitment to enhance selection efficiency. These tools do not make hiring decisions, and all candidate data is managed in compliance with the New Zealand Privacy Act 2020.

Additional Information

This role is a unique opportunity to join a fast-growing MSP in New Zealand dedicated to meaningful tech careers. Employees enjoy dynamic responsibilities from cloud to onsite environments, continuous learning, and a vibrant team culture. Fuel, tolls, and parking expenses for onsite visits are covered by the employer.