Support Technician

About the Role

Join First Focus, Australia's leading Managed Service Provider (MSP) with a growing presence in New Zealand, as a Support Technician. This dynamic role offers the opportunity to work across a broad technology stack including desktop systems, servers, firewalls, cloud infrastructure and AI tools. Our team values curiosity, practical problem-solving, and a collaborative environment where your technical skills are supported and constantly developed.

Your Responsibilities

• Resolving technical support tickets involving Microsoft Active Directory, Azure, Microsoft 365, and Exchange environments.
• Diagnosing and troubleshooting issues across desktops, servers, firewalls, and networks.
• Providing cloud platform support including Azure AD, Entra, Hyper-V, Citrix, and AWS (excluding VMware).
• Participating in project deployments when demand spikes.
• Balancing desk-based helpdesk duties with onsite client visits as needed.
• Collaborating closely with senior engineers to maintain efficient and secure client environments.
• Traveling to client locations with expenses such as fuel, tolls, and parking reimbursed.

Required Qualifications and Skills

• Extensive experience with Active Directory, particularly Azure AD, complemented by some on-premise AD expertise.
• Strong knowledge of Windows Server, Exchange, and cloud infrastructure platforms.
• Comfortable handling a full-stack environment, including desktop systems, firewalls, LAN and WAN networks.
• Proficient in using ticketing systems and adept at delivering excellent user communication and service.
• Excellent interpersonal skills, a positive attitude, and passion for resolving complex technical challenges.
• Valid New Zealand driver's license or eligibility to drive in New Zealand along with personal transportation, essential for the hybrid onsite/remote nature of this role.

Compensation and Benefits

• Competitive salary ranging from NZD 65,000 to NZD 75,000 annually plus Kiwisaver contributions, dependent on skills and experience.
• Access to free mental health coaching through Uprise with qualified psychologists or counsellors.
• Flexible hybrid working model enabling a healthy work-life balance.
• Generous training benefits including 10 paid training days per year, coverage of certification exam fees, and salary increases upon certification achievements.
• FastTrack mentoring program fostering career advancement.
• Engagement in the company's MAD (Making A Difference) Council focused on equality, charity, and sustainability initiatives.
• Regular social gatherings fostering a culture of trust, curiosity, and mutual support.

Additional Information

Neurodiversity: First Focus actively encourages applications from neurodiverse candidates and offers flexible accommodations to best demonstrate skills upon disclosure.

Recruitment Process: AI-assisted recruitment technologies are used during employment screening; however, these tools do not make hiring decisions. Candidate data is managed according to New Zealand's Privacy Act 2020.

This is a unique chance to be an early team member shaping what we aim to establish as New Zealand's preferred MSP. If you enjoy tackling challenging Azure issues and want to be part of a supportive, growth-oriented workplace, we would love to hear from you.