Store Manager - Raipur

About Airtel

Established in 1995, Airtel aims to provide extensive global connectivity and generate limitless opportunities. The company covers nearly 96% of India's population, supporting cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. Airtel promotes a culture of impactful innovation, ownership, and career growth while valuing ecological responsibility.

Role Overview

As a Store Manager, you will be responsible for overseeing the Airtel store's daily operations to ensure smooth functioning and adherence to established standards. Your goal will be to maintain compliance with guidelines, deliver excellent customer experiences, and meet revenue and cost objectives.

Core Responsibilities

• Manage store operations in line with defined SOPs and maintain the store's look and feel as per company standards.
• Control inventory, conduct stock audits, and coordinate with the supply chain to ensure optimal product availability.
• Supervise visual merchandising to create appealing and brand-consistent product displays and store layouts.
• Monitor store financials including transaction tracking and budget adherence to achieve cost efficiency.
• Implement security protocols and loss prevention measures to protect assets and inventory.
• Prepare the store for official launches, refits, and conversions across all relevant dimensions.
• Enhance customer experience by instituting processes to boost satisfaction and efficient issue resolution.
• Maintain high standards of in-store customer service, including product knowledge and support, to build customer loyalty.
• Define and monitor KPIs for store operations, generating regular performance reports to senior management.
• Lead and develop retail staff by coaching and providing performance feedback, ensuring effective sales and service.
• Conduct training sessions on product details, sales techniques, and operational best practices.
• Collaborate with marketing, finance, and HR teams to align store operations with corporate policies and integrate offline and online activities.

Qualifications and Experience

• Graduate degree required; MBA or PGDM is preferred but optional.
• Minimum 4 years of experience in retail business operations.

Interactions

• Coordinate internally with Zonal and Area Sales Managers and Field Sales Executives.
• Engage externally with channel partners.

Skills and Competencies

• Strong knowledge of retail operations and sales & marketing techniques.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Excellent process orientation, communication, and interpersonal skills.
• Ability to influence, collaborate within teams, and drive results.
• A customer-centric approach with positive energy and motivation.

Additional Information

You will report directly to the Regional Head or Zonal Own Retail Manager. This role does not specify direct or indirect employee counts. This position supports Airtel’s culture of limitless ownership and career opportunities, encouraging experimentation and impactful contributions.