Sales Assistant

About the Company

This position is with one of Ireland's largest financial institutions, operating over 180 branches nationwide. The company offers a wide variety of banking, financial, and related services. Their mission is to be the best bank in every community, emphasizing customer focus, a dynamic work environment, and a team driven by a growth mindset that delivers excellent service every day.

Role Overview

The Sales & Service Advisor is a vital member of the team based in a busy branch in Tallaght, Dublin. This role centers on providing outstanding customer service and supporting customers with everyday banking solutions tailored to their needs.

Key Responsibilities

• Consistently deliver excellent customer service meeting agreed service standards.
• Engage with customers to recommend suitable everyday banking products based on individual requirements.
• Proactively identify opportunities for improvement and suggest innovative solutions.
• Collaborate effectively with branch colleagues to achieve common goals.
• Take full ownership of tasks and commitments, ensuring customer satisfaction through follow-through.

Core Competencies

• Demonstrate outstanding customer relationship skills, engaging with customers professionally and offering solution-focused assistance.
• Work cooperatively with stakeholders across the bank to accomplish shared objectives.
• Respond promptly to customer requests, resolve issues, and manage inquiries across various communication channels.

Key Attributes

• Customer First: Develop and maintain strong customer relationships by providing customer-centric solutions.
• Collaborative: Establish partnerships and teamwork to meet collective goals.
• Accountability: Hold oneself and others responsible for fulfilling commitments; openly acknowledge mistakes and learn from them.
• Results Driven: Demonstrate determination to meet targets using initiative and maintaining clear focus on desired outcomes.

Additional Information

• Position Type: 12-month contract
• Location: Tallaght, Dublin (onsite)
• Working Hours: 37 hours per week
• Hourly Wage: 15.87 Euros per hour