Entry-Level Administrative Professional - Operations & Office Support (Remote)

About PULSE (MENA)

PULSE (MENA) is an innovative organization committed to operational excellence and fostering innovation across the Middle East and North Africa. Our values include collaboration, efficiency, integrity, and a dedication to continuous learning. We embrace a remote-first culture, empowering our workforce to contribute effectively while developing professionally within a supportive and inclusive environment.

Position Overview

We are seeking a motivated and detail-oriented Entry-Level Administrative Professional to strengthen our Operations team. This role is well suited for newcomers to administrative work who enjoy organizing information, assisting teams, resolving daily operational issues, and facilitating smooth business workflows.

Key Responsibilities

• Deliver daily administrative support to managers and cross-functional teams.
• Create, revise, format, and organize business documents, reports, presentations, and spreadsheets.
• Maintain precise digital filing and document management systems while safeguarding confidentiality.
• Manage shared inboxes by routing requests to the appropriate team members.
• Perform data entry and upkeep records across various internal platforms.
• Coordinate internal workflows, track project milestones, and generate operational reports using company templates.
• Monitor task completion and follow up on pending actions.
• Assist with onboarding new staff and updating standard operating procedures and internal documentation.
• Schedule meetings across time zones, send invitations and reminders, prepare agendas, document notes, and manage virtual events and team meetings.
• Draft professional emails, internal announcements, respond to inquiries, and support internal communications and knowledge sharing.
• Maintain digital office resources, track supplies and subscriptions, assist with vendor documentation, and aid travel planning and expense documentation.
• Update databases, compile weekly/monthly reports, perform quality checks, and generate routine management reports.
• Identify and recommend improvements in administrative workflows, participate in projects enhancing operational effectiveness, and help implement new administrative tools and procedures.

Required Qualifications

• Minimum high school diploma; Associate's or Bachelor's degree in Business Administration, Management, Communications, or related field is preferred.
• Between 0 and 2 years experience in administrative support, office assistance, customer service, internships, or similar roles.
• Strong organizational and multitasking capabilities.
• Excellent English communication skills, both written and verbal.
• High accuracy and attention to detail.
• Ability to prioritize tasks effectively and meet deadlines independently in a remote setting.
• Professional demeanor and interpersonal skills.
• Eagerness to learn new systems and administrative processes.

Preferred Qualifications

• Previous internships or administrative experience.
• Experience working remotely in virtual teams.
• Familiarity with project coordination.
• Knowledge of business communication best practices.
• Proficiency in Arabic is an advantage.

Technical Skills

• Proficiency or familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience using Google Workspace apps (Docs, Sheets, Slides, Drive, Calendar).
• Usage of video conferencing platforms such as Zoom, Microsoft Teams, Google Meet.
• Knowledge of collaboration tools like Slack or equivalents.
• Experience with task management software (Asana, Trello, ClickUp, Monday.com).
• Comfort with cloud-based document management systems.

Core Competencies

• Strong organization and planning skills.
• Effective time management.
• Clear and professional communication.
• Maintaining confidentiality and professionalism.
• Good problem-solving abilities and adaptability.
• Ability to collaborate, take initiative, and be accountable.
• Attention to detail and customer service orientation.

Success Indicators

• Keep administrative records accurate and well organized.
• Communicate professionally within the organization.
• Ensure smooth daily operations with minimal supervision.
• Consistently meet deadlines.
• Show reliability and organizational excellence.
• Propose improvements enhancing administrative efficiency.
• Foster positive relationships across teams.

What We Offer

• Competitive pay.
• Fully remote work setting.
• Flexible hours and arrangements.
• Paid leave and holidays.
• Opportunities for professional growth and training.
• Potential for career advancement in operations and administration.
• A supportive, collaborative, and inclusive environment.
• Experience with regional and international projects.
• Recognition and advancement based on performance.

Equal Opportunity Commitment

PULSE (MENA) is dedicated to fostering diversity and inclusion by providing equal employment opportunities and promoting a respectful, collaborative workplace.