Entry-Level Administrative Professional - Operations & Office Support (Remote)

About PULSE (MENA)

PULSE (MENA) is an innovative organization focused on operational excellence and supporting innovation across the Middle East and North Africa region. The company embraces collaboration, efficiency, integrity, and ongoing learning within a remote-first culture that encourages meaningful team contributions and professional growth in an inclusive atmosphere.

Role Summary

We are seeking a motivated and detail-focused Entry-Level Administrative Professional to join our Operations team. This role suits candidates starting their administrative career who enjoy organizing data, assisting teams, and resolving daily operational challenges to facilitate smooth business functions.

Key Duties

• Provide daily administrative assistance to leaders and cross-functional departments.
• Prepare, edit, and organize business reports, presentations, spreadsheets, and documents.
• Manage accurate digital filing and document storage systems.
• Archive company records with due regard for confidentiality.
• Monitor shared email inboxes and allocate requests appropriately.
• Perform data entry and maintain records across various internal platforms.
• Coordinate internal workflows and administrative procedures.
• Track operational activities and project milestones.
• Assist in creating operational reports using standard templates.
• Monitor progress and follow-up on pending tasks.
• Support onboarding processes for new hires.
• Help maintain standard operating procedures (SOPs) and internal documentation.
• Schedule meetings across multiple time zones, send invites and reminders, prepare agendas, record notes, and distribute action points.
• Facilitate virtual events and team sessions.
• Draft professional emails and announcements; coordinate interdepartmental communications; respond promptly to routine inquiries; support internal knowledge sharing.
• Maintain digital office systems and shared resources; monitor administrative supplies and subscriptions; assist with vendor and travel documentation; ensure efficient administrative workflows.
• Update databases and spreadsheets; compile weekly and monthly administrative reports; verify records for accuracy; generate routine management reports.
• Identify and suggest improvements in administrative workflows; participate in projects to enhance operational efficiency; assist in implementing new tools and procedures.

Qualifications

• Minimum requirement: High school diploma; Associate or Bachelor's degree in Business Administration, Management, Communications, or related fields preferred.
• 0–2 years experience in administrative, office support, customer service roles, internships, or similar.
• Strong organizational and multitasking capabilities.
• Excellent English verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines.
• Comfortable working independently in a fully remote setup.
• Professional demeanor with solid interpersonal skills.
• Eager to learn new systems and administrative methods.
• Preferred: prior internship or administrative support experience; familiarity with remote work; project coordination knowledge; understanding of business communication standards; Arabic language skills beneficial.

Technical Proficiencies

• Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
• Video conferencing tools (Zoom, Microsoft Teams, Google Meet)
• Collaboration software (Slack or equivalents)
• Task management systems (Asana, Trello, ClickUp, Monday.com)
• Cloud-based document management platforms

Core Competencies

• Time management and planning
• Communication skills
• Professionalism and confidentiality
• Problem-solving and adaptability
• Team collaboration and initiative
• Accountability and attention to detail
• Customer service orientation

Success Criteria

• Maintain well-organized and accurate administrative records.
• Communicate professionally within the company.
• Support daily operations independently and effectively.
• Consistently meet deadlines.
• Show reliability and excellent organizational skills.
• Offer suggestions to improve administrative efficiency.
• Develop positive relationships across multiple departments.

Benefits

• Competitive remuneration package.
• Fully remote working environment.
• Flexible scheduling options.
• Paid leave and recognized company holidays.
• Opportunities for skill development and training.
• Pathways for advancement within operations and administration.
• Supportive, collaborative, and inclusive culture.
• Involvement in regional and international projects.
• Recognition and promotion based on performance.

Equal Employment Opportunity

PULSE (MENA) is committed to fostering diversity and inclusion by providing equal job opportunities and nurturing a respectful, collaborative workplace.