Customer Care Executive

About the Role

Bandhan Life Science Private Limited is seeking a dedicated Customer Care Executive to join their team in Kolkata. This role involves handling inbound and outbound customer communications within a healthcare or diagnostics context, ensuring customer satisfaction through efficient query resolution and support ticket management.

Key Responsibilities

• Handle incoming and outgoing calls professionally with customers.
• Register and manage support tickets in the ticketing system.
• Collaborate with internal teams to address and resolve customer inquiries.
• Guarantee that all support tickets are closed within the prescribed Turnaround Time (TAT).
• Take comprehensive ownership of customer complaints until completely resolved.
• Provide accurate and helpful information about diagnostic tests, reports, bookings, and other services.
• Escalate unresolved cases appropriately and ensure consistent follow-up.
• Maintain detailed records of all customer interactions and solutions provided.
• Deliver excellent customer service while sustaining a positive and professional demeanor.

Candidate Requirements

• Open to male and female applicants.
• Graduation in any discipline is required.
• Preferred experience of 1 to 3 years in diagnostics centers, hospitals, healthcare, or medical customer service environments.
• Proficient communication skills in Bengali, Hindi, and English.
• Basic computer proficiency including typing skills.
• Capacity to work under pressure and manage multiple customer queries simultaneously.
• Strong problem-solving abilities with a focus on customer-first solutions.
• Responsible, disciplined, and cooperative team player.

Skills Needed

• Customer Relationship Management
• Effective Call Handling
• Ticket Creation and Closure Management
• Complaint Handling and Resolution
• Interdepartmental Coordination and Follow-up
• Time Management
• Clear Communication
• Problem Solving
• Turnaround Time Management

Additional Information

At Bandhan Life Science Private Limited, customer satisfaction is paramount. We seek individuals who demonstrate accountability for every customer issue, ensure timely resolution, and foster a smooth service experience from the moment a ticket is created until it is closed. Interested candidates are encouraged to forward their updated CV for consideration.

Compensation

The remuneration for this position ranges between 10,000 and 15,000 INR per month.