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About the Role and Organizational Values

The Communications Coordinator plays a key role supporting the Deputy Director of Communications by crafting well-researched and polished written materials that effectively represent The Independence Fund's mission, programs, events, and overall impact. This position embodies the organization's core values, including a dedication to delivering exceptional service to veterans, caregivers, donors, and partners; honoring deadlines with or without supervision; maintaining respectful and cooperative professional relationships; fostering teamwork and effective collaboration; proactive communication across teams; and exercising independent discipline and accountability.

Key Responsibilities

Compose press releases, media advisories, media kits, and other materials to engage local, regional, and national media outlets for targeted outreach.
Research and update media contacts and lists; coordinate interviews and manage follow-up communications.
Track media coverage, document outreach efforts tied to events, and maintain internal spreadsheets and databases.
Communicate consistently with internal departments to collect necessary information, clarify project goals, timelines, and approval processes ensuring accuracy and completion.
Identify and propose podcast opportunities, television appearances, and opinion column submissions.
Prepare monthly internal reports highlighting media mentions and public achievements for staff and leadership.
Assist in drafting and editing various content such as biographies of veterans and caregivers, marketing emails, blog posts, adhering strictly to brand guidelines and style standards.
Maintain and annually update a comprehensive organizational database containing biographies, photographs, and testimonials.
Conduct meticulous fact-checking to verify names, military ranks, dates, locations, program specifics, quotes, and terminology before publication.
Research and update fact sheets and talking points under the guidance of senior communications leadership.
Perform quality control of content across departments and contribute to additional communications projects including presentations and speeches.
Support the development team by writing and editing web content, donation pages, and donor outreach emails with oversight from the Deputy Director of Communications.

Competencies and Skills

Exceptional skills in writing, editing, proofreading, interviewing, research, and fact verification with a keen eye for detail and accuracy.
Ability to organize complex information and transform interviews and notes into clear, engaging written content.
Consistently applies brand standards, naming conventions, military titles, and voice style with precision.
Strong organizational and time-management skills to balance multiple projects, secure approvals, and meet deadlines independently.
Proactive communication style seeking clarifications and sharing updates on plans, timelines, challenges, and missing information early on.
Understanding of media relations, including press release drafting, pitching, media contact research, interview coordination, and media tracking.
Proficiency with Microsoft Office and collaboration tools; familiarity with media databases and email marketing platforms is advantageous.
Sound judgment and storytelling aptitude with a respectful and accurate handling of sensitive military and personal information.
Ability to maintain composure, professionalism, discretion, and accuracy in a high-paced, collaborative setting.
Committed to handling confidential information with integrity and discretion.

Qualifications and Experience

Possession of a bachelor's degree in Communications, Journalism, Public Relations, English, Marketing, or a closely related field.
A minimum of two years of professional experience in writing, communications, journalism, public relations, or media relations; preferred experience in the nonprofit sector.
Familiarity with or willingness to learn and engage deeply with military, Veteran, and Caregiver communities.
Proven experience in press release writing, conducting interviews, developing media assets, and managing media outreach is highly valued.

Working Conditions and Additional Details

Full-time employment with availability for occasional on-call assignments.
Working hours generally align with the organization’s 9 a.m. to 5 p.m. Eastern Standard Time business hours but may require non-standard hours depending on workload.
This role is remote; however, employees are based from the Charlotte, North Carolina headquarters with remote work subject to approval.
The job requires prolonged periods of desk work using a computer.
Passing a background check is mandatory.
Occasional travel duties are expected.
The job description may be updated or modified as needed by leadership without prior notice.
This is a salaried full-time role with benefits and compensation determined based on candidate qualifications and experience.

Communications Coordinator