Client Success Manager

About the Role

Punto Rojo is seeking a Client Success Manager who thrives on building authentic, long-lasting relationships. The ideal candidate will have a genuine curiosity to deeply understand each client's business and ensure that our work delivers tangible results.

Key Responsibilities

• Gain an in-depth understanding of each client's objectives and business.
• Lead critical meetings such as kickoffs, action planning, follow-ups, and reporting on outcomes.
• Deliver insightful reports focused on impact, key learnings, and next steps.
• Identify risks early to prevent potential issues.
• Spot opportunities for client growth.
• Maintain project organization and transparency.

Qualifications

• Over 3 years of experience managing B2B clients, preferably within agencies, digital marketing, or professional services.
• Proven experience in leading client meetings and presenting results.
• Ability to interpret business goals and coordinate teams toward achieving them.
• Skilled at handling multiple accounts simultaneously.
• Excellent verbal and written communication skills.

Benefits

• Salary paid in US dollars.
• Hybrid work arrangement with two onsite days per week.
• Three weeks of vacation starting from the first year.
• A paid day off on your birthday.
• Access to English language classes.