Call Center Agent

About the Company

Bayut & dubizzle form iconic, locally grown brands with a significant presence throughout the seven emirates of the UAE, connecting millions of users nationwide. Operating under the Dubizzle Group umbrella alongside some of the most prominent classified market brands, the collective reaches over 123 million monthly users who rely on our dedication to offering an outstanding online platform.

Role Overview

As a Call Center Agent, you will manage a large volume of inbound and outbound calls, collaborating closely with our field sales team to ensure smooth operations and customer satisfaction.

Key Responsibilities

• Manage high volumes of inbound calls and inquiries across multiple channels
• Maintain customer service level agreements (SLAs) to guarantee customer satisfaction
• Conduct outbound calls targeting potential customers and achieve predefined conversion quotas and key performance indicators (KPIs)
• Schedule appointments for the field sales team efficiently
• Address customer complaints, escalate to appropriate departments, and maintain precise reporting
• Respond to customer inquiries via calls and emails

Requirements

• Minimum secondary education qualification
• Fluency in Arabic
• At least 12 months of experience in call center or telesales environments
• Demonstrated ability to multitask in a fast-paced setting, managing continuous inbound calls alongside customer emails and WhatsApp messages
• Strong foundation in customer service principles and training methodologies with a quick learning aptitude
• Excellent verbal and written communication skills in English
• Proven closing skills and a customer-focused work ethic
• Effective time management, prioritization, and multitasking competencies
• Genuine passion for supporting and assisting others
• Willingness to work flexible hours, including six days a week and occasionally Fridays
• Hardworking attitude with readiness to exceed expectations
• Ability to collaborate effectively within a team

Benefits

• Engagement in a fast-moving, high-achieving team environment
• Exposure to a multicultural workplace representing over 60 nationalities
• Competitive tax-free salary package
• Comprehensive health insurance coverage
• Annual allowance for air tickets
• Employee discounts at several vendors across the Emirates
• Recognition rewards and learning and development opportunities

Diversity and Inclusion

The company is an equal opportunity employer celebrating diversity and fostering an inclusive workplace for all employees.