Branch Operations Executive - Indore

Job Purpose

This role is responsible for managing day-to-day operational, financial, commercial, and administrative functions of the branch while ensuring strict adherence to all regulatory and organizational policies.

Job Context and Challenges

• Ensuring flawless execution across diverse and frequently changing processes with 100% accuracy, despite limited system validations and unpredictable surges in workload.
• Maintaining strict confidentiality of sensitive information in an environment with limited infrastructure support.
• Efficiently operating over 15 different systems amidst server bandwidth and connectivity constraints.
• Managing sales behavior effectively to ensure full compliance with internal and external guidelines.

Responsibilities

• Execute all financial processes including receipting, banking, and reconciliation with complete accuracy and within deadlines.
• Detect counterfeit currency and manage cheque dishonor cases to minimize operational losses.
• Ensure secure custody of office keys, cash boxes, and safes.
• Reconcile branch assets timely and verify authenticity of petty cash expenditures.
• Identify and register local vendors per procurement policies and handle vendor payments timely, promoting NEFT payments where possible.
• Coordinate branch setup activities liaising with IT, infrastructure, banking, and other support functions.
• Manage advisor licensing processes, sales support activities, and coordinate with training institutes for onboarding new insurance agents.
• Remit professional and contract taxes on time and represent the company at labor and consumer court hearings.
• Ensure statutory displays and 100% compliance with AML guidelines, reporting suspicious activities.
• Handle advisor commission processes, facilitate NEFT on commission payments, and resolve related queries.
• Provide HR, IT, and administrative support including employee joining/exits, IT issue escalation, and maintenance of branch security and housekeeping.
• Oversee underwriting and new business application processing with full accuracy and expedite document delivery in collaboration with head office.
• Deliver exemplary customer service by addressing queries promptly, processing claims and fund-related requests accurately and ensuring first-contact resolution.
• Contribute actively towards revenue growth and cost conservation initiatives, including promoting digital payment channels and encouraging upselling of riders and policy enhancements.
• Monitor and manage fraudulent claims and policies, supporting compliance and investigation activities.
• Coordinate sales promotion material inventory and assist in reward and recognition programs for the sales force.

Additional Information

• Maintain control over marketing collateral and assist in managing pool laptops for agency managers.
• Support branch leadership in recruitment, training coordination, and follow-ups on new business applications.
• Participate actively in data cleansing activities related to customer information to improve contactability and compliance.
• Implement business continuity procedures and cost-saving measures diligently.
• Ensure timely office opening and closing as per organizational standards.