Waiter / Waitress

Job Overview

We are seeking enthusiastic and self-driven Food & Beverage professionals eager to advance their careers in the hospitality industry.

Key Responsibilities

• Perform all required duties to deliver food and beverage service aligning with the hotel's performance standards.
• Warmly welcome guests, seat them, and provide attentive, courteous, and personalized service.
• Develop comprehensive knowledge of the food and beverage offerings in the designated outlet to advise and assist customers effectively.
• Ensure ongoing monitoring of food and beverage quality during service.
• Handle guest interactions with professionalism, addressing any complaints or inquiries to their satisfaction.
• Maintain strict hygiene and cleanliness protocols throughout the outlet and properly care for all service tools and equipment.
• Prepare all service elements before, during, and after operations, including mise-en-place and mise-en-scène activities.
• Work diligently to minimize waste, breakage, and spoilage of resources.
• Leverage up-selling strategies to surpass guest expectations and enhance revenue.

Qualifications and Experience

The ideal candidate should possess a diploma or degree in hospitality or vocational training related to food and beverage services, accompanied by prior waiter or waitress experience in high-volume restaurant settings. Proficiency in English is essential, coupled with strong guest service and interpersonal abilities.

Competencies and Skills

The preferred applicant will have a practical, people-oriented passion for hospitality service, maintaining a positive demeanor. They should be capable of thriving under the pressures of a busy environment, paying close attention to detail. Important attributes include adaptability, customer focus, cultural sensitivity, accountability, teamwork, and a solid understanding of job responsibilities.