Senior Service Crew

Position Objective

• Responsible for driving sales and ensuring superior customer service delivery.
• Assist in operational tasks such as housekeeping and maintaining visual presentation standards as directed by store management.

Primary Responsibilities

Hospitality and Guest Service

• Present an inviting image by adhering to dress standards and maintaining cleanliness of the premises including dining area and parking lot.
• Guarantee product freshness and accuracy by strictly following the 'Always Fresh' procedure.
• Provide exemplary guest service with a friendly demeanor, attentive approach, and comprehensive product knowledge.
• Enhance customer interactions by applying the Smile, Eye Contact, Thank You (S.E.T.) principles.
• Ensure every order is handled with precision using correct processes.
• Welcome guests warmly within 5 seconds of their arrival at counters or drive-thru points.
• Work efficiently to meet speed of service goals by fulfilling orders promptly.
• Address guest complaints immediately and effectively to resolve issues and maintain satisfaction.
• Listen actively to customer concerns and apologize when necessary.

Store Operations

• Comply with all operational standards when preparing products according to training guidelines.
• Prepare products following order displays to assure order accuracy.
• Communicate product and showcase needs to maintain proper stock levels.
• Regularly check and log product temperatures as required.

Policies and Procedures

• Attend all store meetings and related events.
• Adhere to the restaurant’s policies, procedures, and standards.
• Maintain an organized, clean, and well-stocked front counter, especially during busy periods.
• Follow handwashing protocols and complete sanitation tasks as assigned by management.

Cash Handling

• Handle payments via cash, credit cards, vouchers, or automatic debits accurately.
• Issue receipts, refunds, and change correctly.
• Verify cash drawer contents at shift start to ensure sufficient change availability.
• Keep checkout areas clean and orderly.

Health and Safety Compliance

• Operate in full compliance with occupational health and safety regulations.
• Understand and adhere to safe work practices and procedures.
• Use required personal protective equipment appropriately.
• Report any injuries, unsafe conditions, accidents, or security issues promptly to management.
• Avoid any actions or use of equipment that could endanger self or others.