Senior Manager, Product Analytics & Experimentation

About Moonpig Group

Moonpig Group encompasses Moonpig, Greetz, Red Letter Days, and Buyagift, all driven by the mission to help people feel loved, celebrated, and remembered. Their digital platform delivers personalised gifting experiences, focusing on meaningful moments and exceptional customer care. With innovative products and technology, they aim to enhance joy and connection through celebrations, fostering an environment of mutual support and growth.

Role Overview

Join Moonpig as a Senior Manager responsible for Product Analytics and Experimentation within the Data team. Embedded closely in Product, this role will partner with senior leaders to leverage behavioural data and experimentation outcomes, guiding product decisions with commercial impact. You will lead and grow an analytics team while progressing from embedded analytics towards scalable, self-serve data capabilities, directly influencing product strategy, customer experience, and business success.

Key Responsibilities

• Develop and expand the Product Analytics discipline, setting vision for experimentation, behavioural insights, and measurement.
• Establish strong standards for experiment design, analysis, and interpretation to promote consistent, well-informed decision-making.
• Manage experimentation processes, including workshops, forums, and training sessions to boost quality and adoption.
• Own and refine product metric frameworks that include primary, input, and safety metrics.
• Collaborate with Product and Finance teams to align anticipated and actual product impact using attribution techniques.
• Partner with Data Science, MLOps, and Engineering to define measurement for AI-driven and algorithmic product features.
• Influence product and commercial strategies by identifying opportunities, sizing impacts, and providing data-supported recommendations.
• Conduct complex, high-value analyses delivering actionable insights grounded in business considerations.
• Synthesize behavioural data, experimentation results, and commercial insights to guide strategic direction.
• Build and implement scalable analytics solutions, frameworks, tools, and self-service capabilities.
• Lead, mentor, and develop a team of analysts to enhance technical skills and stakeholder engagement.
• Foster collaboration and alignment across Product Analytics, Data Science, and Engineering groups.

Candidate Profile

• Demonstrated leadership in growing Product Analytics teams, with proven ability to scale influence and technical capacity.
• Strong experience in product or business analytics within digital or e-commerce industries.
• Expertise in designing, conducting, and interpreting controlled experiments, with robust statistical understanding.
• High-level analytical capabilities including proficient SQL skills and familiarity with Python or equivalent tools.
• Ability to translate complex analytical outputs into clear, commercially relevant insights and recommendations.
• Effective communicator adept at influencing senior stakeholders across diverse functional teams.
• Experience building scalable and reusable analytics frameworks, tools, and self-service platforms.
• Comfortable navigating ambiguity and managing critical, high-impact investigations.

Employee Benefits and Culture

• Competitive salary and bonus schemes, pension contributions, and generous staff discounts.
• Comprehensive private healthcare (UK), mental health resources, and dog-friendly offices in London and the Netherlands.
• Flexible working arrangements including hybrid models (1-3 days onsite), generous time off with holidays and up to 20 days international work.
• Opportunities for professional growth including learning budgets, coaching, and development programs.

Working Environment and Diversity Commitment

Moonpig values balance between work and personal life, emphasizing regular in-person collaboration to drive teamwork and decision-making. They champion an inclusive culture supporting diverse needs including flexible hours for parents and accommodations for neurodiverse employees. Employee-led groups amplify voices across LGBTQ+, Gender Balance, Neurodiversity, and cultural awareness initiatives, building a safe and supportive workplace where everyone can be their authentic selves.

Additional Hiring Process Information

The recruitment process may involve AI technologies assisting with application review and resume analysis to identify inconsistencies; however, final hiring decisions are made by humans. Candidates can request information about data usage or adjustments during interviews.