Resolution Specialist

About the Organisation

Our client is a respected, well-established dispute resolution entity committed to providing an impartial service to consumers and industry stakeholders within the financial services sector. Renowned for professionalism, integrity, and fairness, they contribute significantly to positive outcomes in their field.

Role Overview

This is a valuable chance to join a reputable dispute resolution organisation in a role focused on thorough investigation. Collaborating within an experienced team, you will handle and investigate intricate complaints, evaluate evidence and legislation, mediate resolutions, and help ensure fair and impartial conclusions for both consumers and industry participants.

Key Duties

• Conduct investigations into complaints, analyzing data from diverse sources
• Review evidence and research applicable legislation, regulations, and industry norms
• Communicate effectively with complainants, industry actors, legal counsel, and relevant parties
• Negotiate settlements and facilitate outcomes between conflicting parties
• Compile detailed written reports including findings, recommendations, and decisions
• Oversee case timelines, progress, and correspondence
• Participate in continuous improvement projects and broader organisational initiatives

Candidate Profile

While a tertiary legal qualification is advantageous, candidates with strong backgrounds in dispute resolution, compliance, insurance, financial services, investigations, or related areas are encouraged to apply.

• Exceptional analytical and problem-solving skills
• Demonstrated sound judgment in complex or unclear circumstances
• Excellent verbal and written communication abilities
• Competent in interpreting and applying laws, policies, regulations, or standards within the industry
• Experience managing multiple priorities independently
• Proven capabilities in relationship management and stakeholder engagement
• Collaborative mindset and dedication to teamwork
• High integrity, professionalism, and accountability

Benefits

• Permanent full-time position (37.5 hours per week) with flexibility for four-day work weeks
• Generous annual leave of five weeks plus wellbeing programs
• Modern, centrally located office with convenient public transport access
• Opportunities for ongoing professional growth and development
• Supportive, experienced, and collaborative team environment