People Coordinator

About Pret

Pret A Manger is a renowned provider of freshly prepared food and organic coffee, operating over 750 stores across more than 20 countries. We emphasize innovation, inclusivity, exceptional service, and ethical practices. Our fast growth is driven by a commitment to becoming the preferred employer in hospitality worldwide.

Role Overview

The People Coordinator plays a vital role within our People Team, managing all administrative movements and personnel records for Assistant Managers (AM) and General Managers (GM). This position ensures accurate data processing through Workday and ServiceNow platforms to maintain compliant and well-performing teams. Your attention to detail safeguards employee processes such as leaves and health referrals while supporting data insights that enhance engagement, retention, and team performance.

Key Duties

• Maintain comprehensive and confidential HR records for AM and GM roles.
• Accurately process employment changes including transfers, promotions, grade and salary adjustments, demotions, and secondments via Workday.
• Monitor and assign HR ServiceNow requests ensuring timely responses aligned with SLAs.
• Manage reference inquiries and process relevant communications.
• Administer various leave schemes including sabbatical, maternity, paternity, parental, and shared parental leave.
• Collaborate with the Senior People Analytics and Systems Manager to supply data for Power BI dashboards.
• Fulfill data and report requests from HR and other teams (Safety, Payroll, Benefits, Recruitment).
• Upload all HR documentation onto Workday and Planet Pret systems as necessary.
• Conduct exit interviews and generate monthly analytics reports to guide HR decision-making.
• Support pay review communications and periodic audits of employee files.
• Coordinate gift ordering for maternity and paternity celebrations.
• Manage inbox communications, escalating issues appropriately to People Advisors.
• Assist shop-level People initiatives through direct communication and data collection.
• Raise purchase orders within NetSuite for procurement needs.

Required Experience and Skills

• Proficient in Microsoft Office Suite, especially intermediate to advanced Excel skills including data manipulation and pivot tables.
• Competent in creating and editing documents and presentations using Word and PowerPoint.
• Strong capability in confidential data handling and accurate record-keeping.
• Basic abilities in extracting and interpreting HR data for reporting purposes.
• Familiarity with uploading HR documents into systems such as Workday and Planet Pret.
• Comfortable using multiple IT platforms and basic troubleshooting.

Preferred Qualifications

• Experience with Power BI for dashboard creation and data analysis interpretation.
• Understanding of HR analytics including employee turnover and engagement metrics.
• Advanced Excel knowledge such as complex formulas and data modelling.
• Fundamental understanding of Employment Law and HR compliance.
• Experience using purchase order systems like NetSuite.

Traits and Personal Qualities

• Kindness, honesty, and generosity, contributing warmth and authenticity to the workplace.
• Passion for food and outstanding customer service.
• Commitment to spreading joy through daily small acts of kindness.

Benefits and Perks

• Competitive salary with potential for an additional 10% annual bonus.
• Gold Card providing free food and drinks during office days and substantial discounts when off-site.
• 33 days annual leave (including flexible bank holidays), increasing to 38 days based on tenure.
• Complimentary private medical insurance with options for family coverage.
• Employer pension contribution of 4%, increasing to 5% after 5 years.
• Life insurance at three times annual salary.
• Service loyalty awards at intervals of 5, 10, 15, and 20 years.
• Access to flexible benefits platform with diverse lifestyle discounts.
• Season ticket loan, healthcare cash plan, financial wellbeing assistance, and free mortgage services.
• Sabbatical eligibility after three years of service.
• Opportunities to engage with The Pret Foundation charity initiatives.

Growth and Culture

• Wide-ranging learning and professional development prospects including funded qualifications, leadership training, and mentoring.
• Diverse and inclusive environment fostering belonging and respect.
• Fast-paced and varied work encouraging broad skill development.
• Engagement in meaningful community and sustainability projects via The Pret Foundation.

Company Values

• Happy Teams Happy Customers
• Amazing Standards Every Day
• Continuous Improvement
• Ethical and Responsible Conduct

Recruitment Process

The hiring procedure starts with a 30-minute introductory chat with recruitment, followed by a one-hour in-person interview with the hiring manager at the London Victoria Head Office. Additional evaluation phases may occur depending on the role's needs.

Work Arrangement and Application Notes

This position is based at the London Victoria Support Centre with a hybrid working model, usually requiring attendance three days per week. Applicants are encouraged to provide authentic, personal applications rather than AI-generated content.