Human Resources Generalist

About the Company and Role

Pinnacle Partnership is a distinguished hospitality management and development firm based in Spartanburg, South Carolina. Their diverse portfolio encompasses nationally recognized hotel brands, upscale dining establishments, event venues, and commercial real estate. They emphasize their workforce as their greatest strength and view their Human Resources team as vital in leader development, employee support, and cultivating a positive organizational culture.

Role Overview

This position primarily operates Monday through Friday but requires flexibility due to the hospitality industry's 24/7 operations. The HR Generalist will occasionally respond to after-hours calls, assist with employee-related concerns during weekends, and adapt priorities as needed.

Key Duties

• Oversee employee relations and conduct workplace investigations.
• Provide coaching to management on performance and employee concerns.
• Manage recruitment processes, interviews, and onboarding of new hires.
• Ensure compliance with HR policies and administer company policies.
• Administer benefits and offer support to employees.
• Lead performance management efforts.
• Implement employee engagement and retention strategies.
• Forge and maintain strong relationships throughout all organization levels.
• Enhance HR processes and support organizational initiatives.

Candidate Profile

• Minimum two years of Human Resources experience, specifically in hospitality supporting both hotel and restaurant environments.
• Proven expertise in employee relations and workplace investigations.
• Exceptional communication skills and proven relationship-building abilities.
• Excellent judgment with capability to handle sensitive information confidentially.
• Strong organizational skills and attention to detail.
• Ability to prioritize and multitask effectively in a dynamic setting.
• A proactive, positive approach and readiness to engage where necessary.

Desired Personal Attributes

• Passion for the hospitality industry.
• Natural ability to create connections with others.
• Capacity to remain composed under stressful conditions.
• Problem-solving orientation.
• Adaptability to rapidly changing priorities.
• Preference for varied day-to-day responsibilities over routine work.
• Desire to be actively involved rather than passive.
• Commitment to supporting both employees and the business through HR functions.

Unsuitable Candidate Traits

• Seeking a rigid 8 a.m. to 5 p.m. schedule.
• Prefers highly repetitive workdays without variation.
• Gets easily frustrated by shifting priorities.
• Dislikes regular interpersonal interactions during the workday.
• Lacks relevant hospitality HR experience.

Additional Information

This opportunity offers hands-on involvement across multiple acclaimed hospitality venues. Successful applicants will work closely with leadership committed to personal and professional development. Pinnacle Partnership encourages candidates eager to contribute meaningfully in a dynamic environment to apply. They are focused on finding a well-suited candidate rather than just filling a vacancy.